Marketing Account Manager

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About Tussle Digital

Tussle Digital is a leading digital marketing agency delivering innovative solutions across web development, online marketing, and e-commerce. With a growing global footprint, we partner with brands to craft impactful strategies that drive measurable results. Our mission is to be the experts in marketing and sales alignment and the masters of the message.

Role Overview

The Account Manager will be the primary liaison between Tussle Digital and its clients, ensuring seamless communication, efficient task allocation, and timely project delivery. This role demands a proactive professional who can manage multiple accounts, coordinate internal teams, and maintain strong client relationships to achieve business objectives.

Key Responsibilities

• Client Relationship Management

• Serve as the main point of contact for assigned clients, ensuring clear communication and high satisfaction.

• Understand client goals and translate them into actionable strategies.

• Project & Task Management

• Oversee the execution of digital campaigns, website projects, and marketing initiatives.

• Allocate tasks across internal teams (design, content, development, performance marketing) using tools like Asana, Planner, and Power Automate.
• Monitor progress, resolve bottlenecks, and ensure timely delivery.

• Internal Coordination

• Collaborate with creative, technical, and operations teams to maintain workflow efficiency.

• Implement process checklists for design, development, and QA as per Tussle Digital’s SOPs.

• Performance & Reporting

• Track KPIs for client campaigns and prepare detailed performance reports.

• Recommend optimisations based on data insights and industry trends.

• Process Improvement

• Identify gaps in workflows and suggest automation or process enhancements.

• Ensure compliance with company policies and client confidentiality standards.

Qualifications & Skills

• Bachelor’s degree in Marketing, Business, or related field.
• 2–4 years of experience in account management within a digital agency.
• Strong understanding of digital marketing channels (SEO, social media, paid ads).
• Excellent communication, negotiation, and organisational skills.
• Proficiency in project management tools (Asana, Trello, or similar).
• Ability to manage multiple projects under tight deadlines.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work with global clients and cutting-edge digital strategies.
• A collaborative, growth-oriented work environment.