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Requisition Number: 101208 Manager Workforce Operations Location: Delhi NCR, Hyderabad, Bangalore, Pune, Chennai, this is a hybrid work opportunity. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces™ list #14 on Forbes World's Best Employers in IT – 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globally Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. About the role The Workforce Operations Manager is responsible for leading the design, implementation and optimization of workforce management processes and tools across the Solutions Delivery organization. This role will collaborate with business leaders, HR partners, and external partners to ensure alignment of workforce strategies, policies, and practices with the Solutions Delivery vision and goals. They work closely with the Solutions Delivery Practices and Management to lead rapid change and maturity across the EMEA Solutions Delivery business, ensuring an utilization and operating model that drives client and teammate satisfaction. As a Manager Workforce Operations, you will get to: Establish and maintain Workforce Management policies and procedures, such as staffing, scheduling, timekeeping, attendance, performance management, and rewards and recognition to support business needs and optimize resource utilization. Design and implement Workforce Management systems and dashboards to monitor and report on key performance indicators, such as headcount, attrition, productivity, quality, and customer satisfaction. Regularly review utilization, workforce cost per head, P&L costs and cost structures for Solutions Delivery. Partner with the Practices’ Management Team to develop a SMART Goal Library that translates the business goals into meaningful and relatable teammate goals. Oversee the Teammate Bonus KPI process within the aligned Practices, ensuring measurable KPI’s are developed and measured quarterly. Build and maintain strong relationships with internal and external stakeholders, such as Business Leaders, HR Partners, vendors, and customers. Oversee the execution of strategic programs and initiatives. Partner with the Senior Leadership team to develop and drive the execution of the current workforce strategy and vision. Responsibility for driving focus and prioritisation within the Solutions Delivery organisation through establishing strategic planning and governance principles and processes, working closely with the Finance, Talent Acquisition, and Solutions Delivery Senior Leadership team. Partner with the Workforce Management functions in each Global Delivery Centre, ensuring consistent operations and process which drive demand forecasting and cost operations. Analyse workforce data and trends to identify gaps, risks and opportunities for improvement and provide recommendations to senior leadership. Lead, coach and develop direct reports to promote teammate satisfaction through mentoring, development, and career planning, creating a high performing team with a strong succession benchmark, enabling career progression Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career. What we’re looking for : Educated to degree level or can demonstrate equivalent work experience. MBA preferred High level of written and spoken English Charismatic, personable, and motivational Strong leadership capability, executing as appropriate in the areas of responsibility Ability to provide effective leadership, build positive team spirit and inspire, motivate, and support teammates Previous experience managing cross-functional teams or projects, and influencing senior-level management and key stakeholders A track record of developing and implementing continuous improvement in service delivery Previous experience managing cross-functional teams or projects, and influencing senior-level management and key stakeholders Experience in successfully leading the delivery of outcomes and transformation in a large, complex environment. An excellent communicator with good customer relationship management skills and the ability to interface seamlessly with teammates and clients Strong networking and interpersonal skills, ability to exercise diplomacy and build partnerships and consensus, within teams and among other stakeholders Proven administrative, leadership and management experience in the areas of strategic planning, analysis, and organisational development Experience in devising and implementing strategic development and resource plans, particularly in the areas of service development, staff development and the management of change What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift Allowance But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities. Join us today, your ambITious journey starts here. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you! Today's talent leads tomorrow's success. Learn more about Insight: https://www.linkedin.com/company/insight/ Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India
