Manager- Workday Integrations & Admin

IFS II Workday Integrations & Admin Manager II PAN India

As a member of the Level 3 Workday application support team, the primary focus of this role is on providing day-to-day system support through incident and service request management. Responsibilities include reviewing and managing the support knowledge base and continuously refining support services to enhance operational excellence. The role also involves coordinating daily support resources, collaborating with vendor support teams, and actively managing incidents and requests. This includes distributing support-related tickets within the team and handling a significant volume of tickets personally, all while ensuring compliance with SLAs.

Responsibilities:

• Provide comprehensive support for Workday application in technical area of custom integrations , web services, integration security and other related functions.
• Address various ticket types, including Incidents, Service Requests, and Problems. This involves troubleshooting, root-cause analysis, solution planning, and collaborating with Product Teams on configuration issues as needed.
• Perform impact analysis, recommend solution, implement changes for issues detected in Workday custom integrations
• Proficiency in configuring Workday modules such as HCM, Payroll, Financial mgmt, etc.
• Ability to create and customize reports using Workday’s reporting tools and analytics features
• Knowledge of Workday security settings to manage user access and ensure data protection
• Skills in handling data uploads or mass updates and validations
• Continuous review and refinement of support processes. Recognizing patterns/ re-occurrence of incidents, and propose technical and process improvements to minimize volume/ magnitude of impact
• Collaborate effectively with Workday support specialists across modules or business areas as part of a larger team, and escalate issues to the appropriate group when work falls outside the scope of the Workday technical team’s area or application support.
• Manage tickets escalated by Workday Service Managers, ensuring they are prioritized and addressed promptly.
• Coordinate and oversee changes implemented by the support team to ensure alignment and compliance with organizational standards.
• Conduct peer reviews of teammates' solutions and deliverables to ensure quality.
• Oversee team operations in the US time zone, ensuring alignment with global support efforts.
• Organize regular touchpoints and ticket review meetings to discuss progress and address challenges.
• Ensure effective communication and coordination among team members, promoting a collaborative work environment.

Mandatory skill sets:

• Workday Integration

• Workday Administration

• Minimum of 5 years of experience in supporting various types of Workday custom integrations.
• Hands on experience and proficiency with integration tools and technologies, including:
• Workday Core Connectors and PECI
• Workday Document Transformation and EIBs
• Workday Reports and Calculated Fields
• Workday Studio
• XSLT
• Workday Public Web Services
• Workday Object Transport
• sFTP

Preferred skill sets:

• Preferable knowledge of Workday Orchestrate and Workday Extend technologies
• Solid understanding of Workday functional configuration e.g. Core HR, Recruiting, Security etc.
• Prior experience working with ServiceNow ticketing tool and SLA targets
• Experience with Change Management, Knowledge Management, Problem Management processes
• Comprehension of business operations within a large multinational environment, including time zone differences, cultural diversity, and collaboration with offshore colleagues.
• Ability to work independently and collaboratively within a team environment
• Skilled in accurately estimating task durations, consistently meeting deadlines, and effectively prioritizing multiple requests
• Strong analytical skills and the ability to diagnose problems through to resolution.
• Experience in coordinating people and team’s operations
• Excellent communication skills
• Fluent in spoken and written English.

Shift Time- 5 PM IST - 2 AM IST

Location- PAN India

Years of experience required:

6+ yrs

Education qualification:

Bachelors