Manager

Role purpose

Key Accountabilities

• Assist in managing the end-to-end C&R services for the Mumbai Shared Services Centre
• Monitor and assign tasks
• Allocate appropriate levels of resource
• Support the allocation of team resource to meet business demand
• Conduct periodic internal reviews or audits to ensure that compliance procedures are followed
• Direct the internal investigation of compliance issues
• Identify compliance issues that require follow-up or investigation
• Disseminate written policies and procedures and training related to compliance activities
• Track and report on progress to relevant parties including managing and escalating any issues and scope changes (progress/risks/issues)
• Ensure all aspects of compliance are met
• Mitigate service delivery risks
• Proactively contribute to on-going development and process improvements
• Undertake analysis of Country hits, entities, and/or names of individuals within the process instruction and by judgement assess whether the instruction is compliant with the Policy
• Support the allocation of team resource to meet business demand.
• Make appropriate recommendation supported by robust evidence a documented rationale to Sign Off
  

Experience And Personal Qualities

• Previous experience in Compliance & Risk of shared service implementation
• At least 7-8 years of experience including 5-6 years Subject Matter Expertise in Compliance & Risk domain covering Accreditation, Sanction Checking, Transaction Monitoring, Suspicious Activity Reporting. Operational Risk and Fraud experience would be advantageous
• Excellent communication skills in English – both written and verbal
• The ability to manage across multiple time zones within a fast-paced and diverse cultural environment
• Proficient in Microsoft Office
• Good hands-on experience with reporting
• A proven track record of achieving results
• Demonstrated ability to pro-actively report and present to Senior Management
• Strong creative problem solving and analytical thinking
• Flexibility and responsive to changing situations; adaptable
• Excellent time management skills and the ability work autonomously
• Ability to deal with customers and employees at all levels within the organisation