Manager - IT.India - Technology.MIT

Job Description

Job Description  Ensure the seamless creation, delivery, and maintenance of the IT environment at MB India's Mumbai branch, focusing on infrastructure, networking, connectivity, IT and cybersecurity, and resolving everyday technical problems  Offer complete IT support to various bank departments, helping them deliver their products and services to the highest customer satisfaction. This role is responsible for professionally supporting the IT department, including daily tasks, PC support, updates, enhancements, and optimizing available resources. Responsibilities  Manage and provide end-to-end support for the branch's IT environment, covering infrastructure, networking, connectivity, IT and cybersecurity, daily problem-solving, and proactive engagement with stakeholders  Provide assistance for projects / initiatives from head office in terms of coordinating all required support activities from Dubai & India office.  Effective management of all regulatory submissions and regulatory web portals like Daksh, E-BRC.  Provide PC based software support to the India Branch Personnel ensuring timely service to ensure smooth operations.  Ensure that a maintenance agreement is in place for all computer hardware and software.  Ensure CCTV’s, Server rooms and allied software & hardware are kept secure, updated and managed via proper contracting with Vendors as per Bank policies.  Support the Branch activities and provide secured physical facilities to the end users, ensure its upkeep and general administration  Support in in-depth vulnerability analysis along with remediation plan for MB India  Periodic updates and evidences of IT SOP, RCSA for MB India, Mumbai location.  Participate in BCP and DR drills for the branch. Mumbai Audits  Lead Mumbai on all Internal/External and Central Bank related ensuring there are no unsatisfactory results.  Remediate findings from Audit in a timely manner and ensure closure of issue assurance with Audit teams as per the agreed action plan. Budget Management  Co-ordinating and providing in yearly budgetary exercises for MB India, Mumbai branch. Vendor Management  Effective vendor management, vendor identification, onboarding & performance management including initiation of bill/invoice/payable management. Information Security  Effective engagement with stakeholders on all info security issues, ensuring timely remediation of identified issues.  Participate and support annual information security attestations of Mumbai branch. Qualifications  Having experience of 12+ years in the IT industry with 7-8 years banking experience  Strong vendor management skills and the ability to negotiate agreements.  Excellent communication and networking skills with the ability to develop relationships.  Excellent problem solving and troubleshooting abilities About Us The leading financial institution in MENA While more than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value. We actively contribute to the community through responsible banking in our mission to inspire more people to Rise. Show more Show less