Manager, Technical Production

Key Responsibilities / Major Accountabilities:

• Manage day-to-day production execution across Veeva Vault/CRM and SFMC; assign tasks, monitor progress, unblock dependencies, and ensure on-time delivery.
• Provide hands-on technical support to the production team; close knowledge gaps through walkthroughs, office hours, and quick reference guides to reduce rework.
• Lead technical discovery for new service in collaboration with Production and cross-functional teams, incorporating external industry best practices..
• Work with IT to design and manage integrations. Develop comprehensive test strategies (including unit, integration, UAT, regression, and accessibility) and coordinate their execution with the development and QA teams.
• Work with the Process Lead to provide technical expertise on SOPs and Playbooks for both current and new services. Ensure RACI and checklists are updated and aligned with service improvements.
• Actively participate in Governance meetings; identify potential risks, consult on technical nuisances and work on mitigation plans; track actions and follow-through.
• Lead compliance activities with internal teams; ensure configurations, workflows, and operations meet policy and regulatory expectations.
• Collaborate with UI/UX team to develop Master and Brand Design System frameworks that emphasize component consistency, accessibility, and practical implementation across various channels.
• Align production standards with design frameworks to ensure scalable deployment and governance of assets.

Essential Requirements:

• Bachelor’s degree in computer science, information systems.
• Certifications a plus: Platform credentials (Veeva, SFMC), prompt engineering tools (e.g., GitHub Copilot).
• 10+ years of technical experience across enterprise platforms, integrations, and operational enablement; healthcare/life sciences domain experience preferred
• Strong knowledge in HTML, CSS, JS, Node.js, React, Figma and MJML
• Experience migrating processes between enterprise tools (e.g., Veeva to SFLC).
• Experience producing assets for email marketing and HTML5 banners (e.g., using Google Web Designer).
• Exposure to agentic AI or GenAI for productivity and governance-safe use cases.

Preferred Requirements:

• Enterprise SaaS Platforms: Veeva Vault/CRM, SFMC & SFLC (Salesforce Lifesciences cloud).
• Excellent content authoring, editing, and organizing skills within CMS platforms(Activator).
• Strong problem-solving, analytical thinking, and detail orientation.
• Ability to manage multiple concurrent initiatives in a fast-paced, regulated environment.
• Clear, structured communicator with strong enablement and documentation focus.
• Platform-agnostic mindset; quick learner who continuously sharpens skills to match market trends and demands.
• Collaborative and inclusive; able to bridge operations, IT, design, and compliance.
• Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage.

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Accessibility and accommodation:

Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

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