Manager, Sustenance and Tools Engineering

Qualys

10 years

0 Lacs

pune maharashtra india

Posted:11 hours ago| Platform:

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Skills Required

engineering tooling support analytics qualys empathy leadership design monitoring drive security management analysis metrics development risk automation service software saas agile java authentication saml oauth relational postgresql mysql oracle indexing debugging communication

Work Mode

On-site

Job Type

Full Time

Job Description

Manager, Sustenance and Tools Engineering

Third-Party Connectors & Integrations

Key Responsibilities

Customer Sustenance & Issue Resolution
Own and manage resolution of customer-reported issues within ETM, Connectors and Asset Management modules ensuring timely root-cause analysis and long-term fixes.
Partner with Product Management and Customer Success teams to ensure recurring issues translate into roadmap improvements.
Define and track key metrics for supportability, issue resolution, and product stability.
Analytics & Tools Engineering
Lead the design and development of analytics dashboards and back-office tools to improve customer health, adoption, and risk visibility.
Monitor customer usage patterns and provide actionable insights to internal teams for proactive engagement.
Build automation and self-service capabilities that reduce friction for customers and internal support teams.
Team Leadership
Recruit, mentor, and grow a high-performing engineering team with a customer-first mindset.
Foster a culture of accountability, innovation, and continuous improvement.
Collaborate cross-functionally with Product, Customer Success, and Operations teams.

Qualifications

10+ years of experience in software engineering, support engineering, or tools development, with at least 3+ years in a leadership/managerial role.
Strong expertise in SaaS platform sustainment and observability (logs, telemetry, monitoring).
Demonstrated ability to lead cross-functional initiatives, manage engineering teams in a distributed and agile environment and deliver customer-impacting outcomes.
Proven experience building and maintaining
Java/Spring Boot services
, including implementation of
single sign-on (SSO) authentication mechanisms
such as SAML, OAuth, or OpenID Connect.
Solid understanding of
relational databases
(PostgreSQL, MySQL, or Oracle) and hands-on experience designing scalable schemas.
Working knowledge of
Opensearch clusters
for search, indexing, and analytics use cases.
Excellent problem-solving and debugging skills with a customer-centric approach.
Strong communication skills for engaging with executives, customers, and technical teams.
Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

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