Manager- Shared Service Centre (SSC)

Job Title:

Location:

Function:

Reports To:

1. Job Purpose:

The Manager- Shared Service Centre (SSC) is responsible for establishing, leading, and ensuring the effective functioning of the SSC in Pune, India. The role oversees service delivery in sales support, finance, and product development for European operations, ensuring operational excellence, process standardization, and high client satisfaction. The position partners closely with the Head of Digital Transformation to align SSC objectives with overall business goals and drive continuous improvement initiatives across all service domains.

2. Key Responsibilities (Main Activities):

• Establish and manage the SSC, including team hiring, training, and performance management.

• Collaborate with the Head of Digital Transformation to align SSC activities with corporate strategy and transformation goals.

• Standardize processes, implement efficient workflows, and manage change initiatives effectively.

• Monitor and report on key performance indicators (KPIs) to ensure service quality and target achievement.

• Drive continuous improvement and innovation to enhance service efficiency and customer satisfaction.

• Maintain strong relationships with European business partners, ensuring effective communication and understanding of business needs.

• Oversee sales support operations, ensuring timely and quality assistance to European teams.

• Manage finance operations including accounts receivable/payable and financial reporting.

• Coordinate with product development teams to deliver design and simulation support for ongoing projects.

3. Qualifications & Experience Requirements:

Education:

Experience:

4. Functional / Technical Skills:

• Strong leadership and team management capabilities.

• Expertise in process design, standardization, and performance improvement.

• Proficiency in at least one function area – Sales Support, Finance, or Product Development.

• Ability to collaborate effectively with international teams and stakeholders.

• Excellent interpersonal, communication, and presentation skills.

• Strong analytical mindset with experience in KPI tracking and reporting.

• Working knowledge of SAP R3/S4/HANA and MS Office (including Teams).

5. Essential Competencies:

• Strategic thinking with hands-on execution capability.

• Strong ownership and result orientation.

• Effective cross-cultural communication and stakeholder management.

• Capability to lead transformation and manage organizational change.

• Focus on continuous improvement and operational excellence.