Manager- Shared Service Centre (SSC)

As the Manager- Shared Service Centre (SSC) at our company in Pune, India, your primary role is to establish and lead the SSC to ensure effective service delivery in sales support, finance, and product development for European operations. You will work closely with the Head of Digital Transformation to align SSC objectives with overall business goals and drive continuous improvement initiatives. Your responsibilities include: - Establishing and managing the SSC, including team hiring, training, and performance management. - Collaborating with the Head of Digital Transformation to align SSC activities with corporate strategy and transformation goals. - Standardizing processes, implementing efficient workflows, and managing change initiatives effectively. - Monitoring and reporting on key performance indicators (KPIs) to ensure service quality and target achievement. - Driving continuous improvement and innovation to enhance service efficiency and customer satisfaction. - Maintaining strong relationships with European business partners, ensuring effective communication and understanding of business needs. - Overseeing sales support operations, ensuring timely and quality assistance to European teams. - Coordinating with product development teams to deliver design and simulation support for ongoing projects. Qualifications & Experience Requirements: - Education: Bachelors Degree in Business Administration, Management, Finance, or related field; MBA preferred. - Experience: More than Seven years in managing a Shared Service Centre or equivalent setup, with at least three plus years in a leadership role. Prior experience in the automotive industry or global service operations or GCC is highly desirable. Functional / Technical Skills: - Strong leadership and team management capabilities. - Expertise in process design, standardization, and performance improvement. - Proficiency in at least one function area - Sales Support, Finance, or Product Development. - Ability to collaborate effectively with international teams and stakeholders. - Excellent interpersonal, communication, and presentation skills. - Strong analytical mindset with experience in KPI tracking and reporting. - Working knowledge of SAP R3/S4/HANA and MS Office (including Teams). Essential Competencies: - Strategic thinking with hands-on execution capability. - Strong ownership and result orientation. - Effective cross-cultural communication and stakeholder management. - Capability to lead transformation and manage organizational change. - Focus on continuous improvement and operational excellence.,