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Manager - Service Delivery

Manager - Service Delivery

Microland

5 - 9 years

0 Lacs

pune maharashtra

Posted:23 hours ago| Platform: Shine logo

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Skills Required

functional it operations management financial management business relationship management technology topology business development new business development solution delivery costing pricing strategy behavioral aptitude managerial skills microland skills execution excellence it service management certifications itil intermediate certificate server hardware remote management tools software hardware raid network fundamentals client needs analysis organizational structure development synergy delivery challenges identification business offering identification delivery methodology definition managerial skills identification skill development needs identification achievement thresholds identification

Work Mode

On-site

Job Type

Full Time

Job Description

The ideal candidate for this position should possess a combination of Behavioral, Aptitude, Managerial, Functional, and IT Operations Management skills. Additionally, proficiency in Financial Management and Business Relationship Management is required. The candidate should exhibit Microland Skills with a focus on Execution Excellence. Education Qualifications: - Engineer with a degree in B.E / B.Tech / MCA Certifications Mandatory / Desirable: - Technology and IT Service Management Certifications, particularly ITIL Intermediate Certificate Key Responsibilities: 1. Technology: - Proficiency in Server Hardware across multiple vendors - Familiarity with Remote Management Tools - Knowledge of Software and Hardware Raid - Clear understanding of network fundamentals and topology 2. Business Development: - Analyze and understand new business cases and client needs - Develop effective organizational structures and solutions - Present delivery methodology to prospective clients - Prepare costing and pricing for new business cases 3. Strategy and Synergy: - Identify challenges in existing delivery processes - Explore new potential business offering areas - Develop innovative delivery methodologies - Assess and define necessary skills and capabilities for new managers - Set achievement thresholds and goals for the team Overall, the candidate should be proactive, detail-oriented, and possess strong problem-solving skills to excel in this role.,

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Information Technology & Services

Chennai

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Manager - Service Delivery