Manager – School Operations

Position : Manager – School Operations, Christel House ThaneResponsible for : All general and day-to-day operations & administration of CH ThaneReporting to : Regional Operations Manager – CH India with a dotted line to Head of Finance CH India WHO WE ARE

Christel House (CHI) is a global education network serving more than 6,000 students annually from under-resourced communities in India, Jamaica, Mexico, South Africa, and the US (Indianapolis). Our vision is for our students to break the cycle of poverty. Our goal is that they will achieve upward economic mobility, become good citizens, and identify and realize their goals, dreams, and human potential. To achieve this goal, the Christel House model is holistic, purposefully integrating academics, leadership and character development, health & social services, and college & careers.

WHAT WE BELIEVE

We are unwavering in the belief that our students’ potential is not limited by their experience with poverty. By providing them with the right interventions, connecting them to empowering opportunities, and intentionally developing their sense of agency and self-efficacy, we equip our students with the skills and knowledge to pursue and achieve their goals and aspirations. Christel House graduates are prepared to take a seat at the table of life.

Detailed Job Description:
The operations manager will be responsible for the overall school operations and administration of Christel House Learning Centre in Thane.

1. School Operations & Administration.

• Oversee all day-to-day operations and administration of the Learning Centre.
• Ensure smooth coordination between academic and non-academic departments.
• Work closely with the Principal and Regional Operations Manager – CH India to implement policies, procedures, and systems effectively.
• Communicate all operating policies and procedures to staff clearly and consistently.
• Actively participate in developing CH Thane’s annual business plan in collaboration with the CEO, Principal, and Regional Operations Manager.
• Coordinate and collaborate with all department heads to ensure smooth and effective functioning of school operations and activities.
• Manage and monitor the purchase of school materials and capital items in consultation with the Regional Operations Manager – CH India and Head of Finance.

2. Campus & Facility Management

• Conduct daily campus/facility rounds (morning and evening) to ensure cleanliness, safety, and smooth functioning of all facilities.
• Responsible for maintenance, cleanliness, and upkeep of all school areas — classrooms, washrooms, corridors, gardens, playgrounds, and admin blocks.
• Supervise housekeeping and support staff, maintaining attendance and monitoring performance regularly; provide timely feedback and guidance.
• Responsible to ensure periodical inspection and maintenance of all electrical installations, including UPS units and their batteries, earthing systems, motors, and other electrical equipment, by coordinating with respective service providers for timely cleaning and servicing to avoid major repairs
• Schedule and oversee major repairs and maintenance work during long school vacations to prevent disruptions of school operations.
• Organise and maintain monthly, quarterly, and annual maintenance plans, including cleaning, deep cleaning, and fogging schedules.
• Address facility-related issues such as toilet clogging, leakages, or repairs on priority.
• Responsible for ensuring the purity and safety of drinking water through regular treatment and monthly cleaning of tanks.
• Responsible for all fire safety compliance, including maintenance of alarms, extinguishers, and fire escape diagrams.
• Responsible for electrical/school safety audits and follow-up actions are completed annually before 30th November.
• Responsible for conducting regular inspections to uphold the highest quality assurance standards across the campus.
• Responsible for maintaining and repairing furniture and fixtures as required.
• Responsible to identify and engaging skilled parent volunteers for minor maintenance tasks (carpentry, painting, masonry) to optimise costs.
• Responsible for monitoring and tracking electricity bills and other utilities and informing the concerned department of any variances.

3. Canteen & Nutrition Program Oversight

· Responsible for supervising the operations and quality of on-campus Cafeteria / Canteen services for Students and Staff

• Responsible for monitoring the cleanliness of the kitchen, washing area, and dining hall.
• Responsible for ensuring the quality and quantity of food and provisions used by the caterer meet health and nutrition standards.

4. Transportation Management

· Responsible for Students & Staff transportation and requirements

• Responsible for ensuring safety protocols are followed for school vehicles and transport service providers.

5. Safety, Security & Compliance

• Accountable for the safety and security of students, staff, parents, visitors, and all individuals on campus.
• Responsible to ensure CCTV monitoring, visitor management, and emergency response protocols are effectively implemented.
• Coordinate regular fire drills and safety awareness sessions for staff and students.
• Responsible to conduct and complete the annual school safety audit before 30th November, ensuring all safety standards, documentation, and compliance requirements are thoroughly reviewed and updated

6. Government & External Liaison

• Responsible for all Government & External Liaison work as stated below
• Liaise with the Thane Municipal Corporation and relevant government departments including Education Dept. for obtaining permissions, recognitions, approvals, licenses, and certifications.
• Work with the Thane Municipal Corporation and architect to ensure timely completion of future construction phases at CH Thane.
• Maintain relationships with local authorities, vendors, and service providers to ensure regulatory and operational compliance.

7. Reporting & Documentation

• Prepare and share daily facility round reports with the supervisor.
• Meet floor in-charges daily to gather feedback on cleanliness, maintenance, and facility-related concerns.
• Maintain proper records for facility management, maintenance schedules, and audits.

8. Additional Responsibilities

• Supervise and guide parent volunteers engaged in campus maintenance or improvement activities.
• Undertake any other assignments as assigned by the supervisor or management

Skills & Qualifications:

· The candidate should possess a Graduate/master’s degree in business administration.

· Should have excellent communication and technical skills

· Candidate should have a minimum of 5 years’ experience in the relevant field and be familiar with office/school operations

Skills & Proficiencies:

· Leadership

· Conflict Management

· Organization

· Decision-Making

· People Management

· Analytical Skills

· Deadline-Oriented

· Critical Thinking & Problem-Solving Skills

· Planning and Organizing

· Excellent Communication Skills

· Teamwork & Collaboration

· Adaptability

· Stress Tolerance

· Business Negotiation

· Project Management

· Financial Management

Interested applicants should send their resume and cover letter to ta.hr@christelhouseindia

Christel House is an equal opportunity employer. It is important to us that all staff members have a place of employment that is free of discrimination of all kinds and where staff can bring their authentic selves to work. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, gender, gender expression, age, national origin, disability, marital status, sexual orientation, veteran, or military status.

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Provident Fund

Application Question(s):

• Are you below 45 years of age?
• Are you comfortable working from our office location in Kalwa, Thane?
• Do you have good verbal and written communication skills?
• Are you available to join before February?
• Do you have prior experience in school operations?

Experience:

• Operations management: 3 years (Required)

Work Location: In person