Manager - Risk Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

The Enterprise Conduct Risk Management team within Global Risk and Compliance (GRC) is responsible for identifying and managing conduct risk across all processes and geographies at American Express.

We are seeking a highly motivated and analytical professional to join as a Manager of Conduct Risk Data Analytics. This role will report to the Director, Conduct Risk Analytics. The incumbent will help support the oversight of conduct risk for the Company. The successful candidate will lead a team of 3 risk professionals and will be responsible for identifying, measuring, monitoring, and reporting on conduct risks with advanced technology and data analytics. This role is critical in providing independent oversight and challenge of conduct risks across the enterprise, with a focus on ensuring behaviors and processes align with regulatory expectations and our company’s Risk Appetite.

This position offers exposure to enterprise-level risk management, frequent interaction with stakeholders across the business, and an opportunity to influence key decisions that promote sound risk culture and accountability.

Key Responsibilities:

• Perform advanced data analytics on unstructured data to identify trends, composition, leading indicators, and outlook in conduct risk dimensions (Knowledge of NLP modeling techniques preferred)

• Use advanced AI-ML techniques to identify systemic issues discovered through various data channels, e.g. complaints, email communications, social media, Amex Ethics Hotline, Whistleblower report, and Colleague & Labor Relations cases

• Provide independent oversight of the first-line business activities to ensure conduct risks are appropriately identified, assessed, and managed

• Perform periodic scheduled reviews and sample-based testing to evaluate the adequacy and effectiveness of conduct risk management strategies and control mechanisms

• Identify issues, escalate key findings, and advise on recommended solutions to correct issues or mitigate risks within scheduled, triggered, and ongoing oversight activities.

• Build the best team through proactive coaching and feedback

Minimum Qualifications

Academic Qualifications

• Post graduate (M.Tech / MBA / M. Stats / MA Economics)

Experience Requirement

• Minimum of 5 years of experience in risk management and data analytics or similar domain.

Technical Requirements

• Past experience working on Advanced AI-ML techniques including NLP techniques is desirable

• Strong analytical skills, including a proven ability to translate complex and disparate information into a comprehensive and cohesive conclusion

Behavioral Aspects

• Demonstrated ability to apply thought leadership and strategic thinking to deliver initiatives to advance a programs’ maturity and development

• Ability to Influence and help embed a strong risk-aware culture throughout the organization, encouraging proactive risk management behaviors at all levels

• Exceptional professional communication skills – clear, logical, and structured

• Devote significant attention to details, remain highly organized

• Strong sense of integrity and the ability and willingness to challenge (and be challenged)

• Impeccable integrity required for handling confidential information

This role is required to be on-site 3 days/week.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.