Manager - Revenue & Taxation_Mumbai Known Gas Company

Job Description

Unique Job Role Team Member Revenue & Taxation Function Revenue & taxation Grade/ Band E-3 Sub Function Operations Location Multiple locations Reporting Authority Zonal Head

Job Objective

The objective of this work is to ensure debts of Industrial & Commercial customers are secured by coordinating & obtaining Security deposit from the customers from time to time, following up for outstanding amounts from customers of Domestic, Commercial & Industrial category who have been disconnected on account of non-payment. Liase with legal department for all cases pertaining to the department, attend hearing along with legal representative while representing in court on the dates allotted.

Functional Competencies

Essential functional competencies required

Knowledge & Experience in Collection & Recovery in large utility industry preferably Oil & Gas

Risk Mitigation (Credit Management)

Knowledge of systems & process

Experience of working with outsourced team Desired functional competencies required

Customer related field activities

MS-Office, SAP-ISU module

Knowledge of L/C, BG & related Banking activities

Experience in handling legal matters

Behavioural Competencies

Behavioural competencies

Customer Focus

Planning & Organising

Networking / Relationship Building

Strategic Thinking

Experience & Educational Requirements

Educational Qualification Include Additional Certification if any

CA/ICWA/MBA Finance/LLB Relevant Experience

Minimum 8 years of experience in handling Debt collection & experience of attending to legal cases Communication Interfaces

External Internal Customers

Marketing Banks

O&M Collection & Recovery Agencies

Legal

Finance

Key responsibilities & Accountabilities

1) HSE :

Participate in HSE trainings as and when scheduled

Ensure that the applicable safety procedures are followed and there are zero injuries

Report near miss & safety suggestions

2) Customer relationship management:

Co-ordinate with customers in polite manner

Ensure good relations are maintained with the customer

Help resolving their issues by liasoning with inter departments wherever required

Collect all dues & get the L/C & BG renewals done on timely basis.

3) Security Deposit Management of Industrial & Commercial customers

Carry out reconciliation of amounts to be recovered from customers on account of Shortfall in Security Deposit.

Write letters to customers in standard format & ensure the same is delivered to them under acknowledgement.

Follow up with customers to recover the Shortfall in security deposit amounts.

Co-ordination with Banks.

Updation in SAP once Security Deposit is received.

Serving disconnection notice in Standard format in case of non receipt of deposit after demand is raised.

Co-ordination with O&M team to carry out disconnection in case of non-payment of SD post expiry of period given to customers as per Disconnection notice.

4) Legal Matter:

To attend to all legal cases relating to Revenue & Taxation department.

Provide complete details to legal department as and when asked for.

Monitoring of pending cases u/s 138, attempting collection and ensuring closure of cases.

Filing of cases through Lok Adalat, attempting payment collection and ensuring closure of cases.

Locate the customer, if possible, for any settlement mechanism to avoid delays.

5) Collections & Overdue recovery from Temporarily disconnected consumers:

Follow up with disconnected customers for making payments

Personal visit to Government institutions, maintain good relations ensuring timely recovery of dues thereby avoiding disconnections

Sending reminder letter through agencies appointed for the purpose.

Monitor & Follow up with agencies on the amounts collected on daily basis.

Coordinate with customers & resolve any open issues

Co-ordinate with Operations & Maintenance department for reconnection of supply post receipt of complete dues

6) MIS reports & Documentation:

Safe keeping of all original Letter of Credit & Bank guarantees received from customers

Proper filing & numbering of legal cases handled

Document Management for all cases handled with easy retrievable mechanism

SAP reporting & management

MIS reporting on amounts collected & amounts outstanding

Any other MIS & reports to be delivered as required by the management from time to time