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ZEISS Group
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Manager - Retail Excellence

Manager - Retail Excellence

ZEISS Group

25 years

2 - 5 Lacs

bengaluru

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

research microscopy technology vision service compliance audit workflow resolve monitoring analyze reports drive audits training analysis marketing management mapping auditing communication excel powerpoint reporting recruiting

Work Mode

On-site

Job Type

Part Time

Job Description

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at

ZEISS India

The role focuses on ensuring compliance with ZEISS SOPs and brand standards, identifying operational issues, proposing effective solutions, and driving consistent performance across centers. This position bridges the gap between strategic oversight and on-ground execution to ensure every Vision Center delivers premium, consistent, and efficient service.

Primary duties and responsibilities

1. Operational Management

Monitor day-to-day operations of assigned ZEISS Vision Centers to ensure alignment with ZEISS standards.
Regularly audit adherence to Standard Operating Procedures (SOPs), including customer handling, clinical workflow, and retail operations.
Identify deviations or bottlenecks in processes and work with local teams to resolve them.

2. Performance Monitoring & Reporting

Track and analyze KPIs (footfall, conversion, customer satisfaction, sales, etc.).
Generate performance reports and highlight areas of concern or underperformance.
Drive action plans with store teams to achieve monthly and quarterly targets.

3. Compliance & Training

Conduct periodic process audits and ensure all team members comply with ZEISS protocols.
Identify training needs and coordinate capability-building sessions for center staff.

4. Problem Identification & Solution Implementation

Act as a key point of contact for operational escalations from ZEISS VISION CENTERS.
Use root-cause analysis to understand recurring issues and implement corrective actions.
Collaborate cross-functionally with supply chain, marketing, and technical service teams to address challenges.

5. Stakeholder & Partner Management

Maintain strong working relationships with store partners, optometrists, and consultants.
Align store management with ZEISS brand expectations and customer experience standards.
Serve as the operational link between the corporate ZEISS team and center-level staff.

Bachelor’s degree in Business/ Operations/ Optometry
8+ years of experience in optical retail operations, multi-store management, or premium customer service roles
Strong knowledge of optical workflows, customer journey mapping, and retail SOPs
Experience in process auditing and operational problem-solving
Excellent communication and interpersonal skills
Proficiency in Microsoft Excel, PowerPoint, and reporting tools
Strong relationship management skills with the ability to engage and influence key stakeholders at various levels.

Your ZEISS Recruiting Team:

Itishree Pani

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Manager - Retail Excellence