Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in bengaluru
>
Zeiss Pharmaceuticals
>
Manager - Retail Excellence

Manager - Retail Excellence

Zeiss Pharmaceuticals

8 - 9 years

10 - 11 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

partner management relationship management it services supply chain excel workflow customer service operations business operations auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

The role focuses on ensuring compliance with ZEISS SOPs and brand standards, identifying operational issues, proposing effective solutions, and driving consistent performance across centers. This position bridges the gap between strategic oversight and on-ground execution to ensure every Vision Center delivers premium, consistent, and efficient service.

Primary duties and responsibilities

1. Operational Management

Monitor day-to-day operations of assigned ZEISS Vision Centers to ensure alignment with ZEISS standards.
Regularly audit adherence to Standard Operating Procedures (SOPs), including customer handling, clinical workflow, and retail operations.
Identify deviations or bottlenecks in processes and work with local teams to resolve them.

2. Performance Monitoring & Reporting

Track and analyze KPIs (footfall, conversion, customer satisfaction, sales, etc.).
Generate performance reports and highlight areas of concern or underperformance.
Drive action plans with store teams to achieve monthly and quarterly targets.

3 . Compliance & Training

Conduct periodic process audits and ensure all team members comply with ZEISS protocols.
Identify training needs and coordinate capability-building sessions for center staff.

4. Problem Identification & Solution Implementation

Act as a key point of contact for operational escalations from ZEISS VISION CENTERS.
Use root-cause analysis to understand recurring issues and implement corrective actions.
Collaborate cross-functionally with supply chain, marketing, and technical service teams to address challenges.

5. Stakeholder & Partner Management

Maintain strong working relationships with store partners, optometrists, and consultants.
Align store management with ZEISS brand expectations and customer experience standards.
Serve as the operational link between the corporate ZEISS team and center-level staff.

Bachelor s degree in Business/ Operations/ Optometry
8+ years of experience in optical retail operations, multi-store management, or premium customer service roles
Strong knowledge of optical workflows, customer journey mapping, and retail SOPs
Experience in process auditing and operational problem-solving
Excellent communication and interpersonal skills
Proficiency in Microsoft Excel, PowerPoint, and reporting tools
Strong relationship management skills with the ability to engage and influence key stakeholders at various levels.

More Jobs at Zeiss Pharmaceuticals

Sales Specialist - Tiruchirappalli

Kochi

2.0 - 8.0 yrs

INR 4 - 8 Lacs

Data Engineer

Bengaluru

4.0 - 6.0 yrs

INR 4 - 8 Lacs

Sales Specialist

Nagpur

2.0 - 8.0 yrs

INR 4 - 8 Lacs

SalesForce Marketing Cloud Admin

Bengaluru

3.0 - 7.0 yrs

INR 7 - 11 Lacs

Senior Devops Engineer

Bengaluru

4.0 - 8.0 yrs

INR 6 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Zeiss Pharmaceuticals

Pharmaceuticals

New York

Login to

Please Verify Your Phone or Email

Confirm Action

Manager - Retail Excellence