3) Key Result Areas:
Customer service quality
Establish rapport with potential and actual customers.
Ensure clean and safe environment for the customer.
Ensures capture of customer feedback by the usage of feedback forms.
Ensure that customers become repeat customers once they enter.
People Management
Schedule the shifts of the staff, and ensure the punctuality of the staff
Motivate the staff during the morning briefing about the sales targets
Regular training on fabrics, styles and fashion to the store staff
Planning, monitoring and Appraisal of the staff on the monthly basis
Take the initiative at the store level to improve the employee engagement
Visual Merchandising
Implementation of the plan along with the VM implementer
VM changes at the suitable times in the store
Ensures the display of all physical branding elements on the shop floor
Ensure the lighting, display is proper and is as per VM manuals
SOPs
Ensures that store opening standards are followed properly
Responsible for personnel planning, work hours, store / team holiday plan
Inventory management and planning for each product category
Ensure effective display and quicker refill without spoiling the garments
Ensure that the housekeeping staff follows the checklist properly
Control mechanical maintece of lights, air-system, electrical equipment
Reports property damage, request needed repairs within company time frames
Conducts monthly meetings and prepares documents as per the manual
Ensure proper installation of displays properly
Cost and Cash Management
Schedule the expenditures for the month(petty cash management)
Follow the preventive maintece schedule to reduce the costs
Maintain the safety, energy consumption, and expenses reports
Containing costs incurred on the services provided by the vendors
Control cash deposits and submission of credit slips on a daily basis
Maintain records pertaining to customer discounts, schemes
Achievement of sales targets
Co-ordinate with the Zonal team about the monthly targets
Explain the sales targets to the staff about the morning briefing
Contribute to the team efforts for accomplishing desired results
Below the line activities store promotion initiatives
Shrinkage control
Ensure the count as scheduled in the SOP manual
Ensure that nobody from the staff indulges in pilferage and other activities
Co-ordinate with security guard staff to keep a watchful eye on customers
Warehouse Management
Inventory control as per the standards
Proactive in taking care of the availability of the stock at the store
