Manager (Program Operations) - High School Programs

Job Title:

Reports To:

Location:

Experience (in years):

About Ashoka University:

About the High School Programs:

Ashoka aims to leverage its brand, unique pedagogy, and best practices to build impactful programs for High School Students - both offline and online certificate programs. These include the Young Scholars Program (YSP), Ashoka Horizons, and many others.

• Ashoka Young Scholars Program (YSP),

  now in its ninth year, is already the most prestigious summer program for high school students in the country, attracting talented and motivated students to an enriching & immersive college experience, across its 5 programs in liberal arts, sciences, computer science, humanities and economics & entrepreneurship streams. The programme continues to expand at an exponential rate with more high schoolers applying from across the country each year.

• Ashoka Horizons

  offers short-term, online, learning by doing (project-based learning), real-world and future-forward programmes to high schoolers across the country and abroad. Ashoka Horizons courses are specially designed for curious & motivated high schoolers, providing a deeper exploration of specific subjects, 21st century skills and other non-academic areas of interest. Ashoka Horizons are better prepared for college decisions, college applications and life beyond. Ashoka Horizons was launched in 2020 and has been growing exponentially since.

Roles and Responsibilities:

This person is responsible for the end-to-end execution of our rich portfolio of online and offline programs with the objectives of delivering the highest standards of program experience and exceeding student/parent expectations.

The role comes with the following responsibilities:

• Owning the application to enrolment conversion targets and real-time reporting on pipeline numbers, as well as ensuring high parent and student satisfaction scores across all programmes
• Developing effective processes & rubrics for applicant evaluation & assessment for enrolments.
• Managing and resolving to satisfaction school, student and parent queries across online and offline platforms- email, WhatsApp, in-person (on campus), mobile, etc.
• Working collaboratively with the High School Programs Marketing & Program Development teams to ensure successful & timely programme execution
• Working collaboratively with admissions, student life, operations, facilities, finance, security teams to ensure a seamless student experience pre-programme and on-ground
• Shortlisting, training and managing a large team of High School Program Counsellors for the summer programs
• Developing and managing the tech platform for course delivery; training faculty & teaching assistants to ensure course development & delivery
• Hiring, nurturing and growing a team of program coordinators

Qualifications:

• Past experience (4-8+ years exp, full-time or project-based) in similar roles with a leading Indian or global University, select residential schools or with reputed online/on-premises courses targeted at high school students.
• Minimum 05 years of experience with premier organisations
• Preference would be given to graduates of Ashoka/ YIF/ YSP/ Ashoka Horizons

Skills Required:

• Strong operational skills, ability to manage multiple stakeholders & project tracks accurately, on time and of the highest quality.
• Good communication & interpersonal skills – verbal & written.
• Target and result-driven individual, with an exceptional attention to detail and a focus on quality.
• Strong organisational skills and process orientation
• Excellent Excel, Data Analysis, PowerPoint and Reporting skills
• Experience & comfort with Edtech platforms (Google Classroom, EdX etc.), learning journeys & work automation modules. Tech product development & management skills would be preferred.
• Interpersonal skills, ability to collaborate and work effectively across different internal & external stakeholders