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Manager- Production Support

Manager- Production Support

BNP Paribas

12 - 17 years

6 - 10 Lacs

Mumbai

Posted:12 hours ago| Platform:

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Skills Required

microsoft office applications project management uat business analysis capital market sql excel production support instruments servicenow incident management application support itil processes user acceptance testing unix fund accounting itil jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances.

Responsibilities

Direct Responsibilities

The Candidate will be responsible to:

Collaborate with Operation team for queries resolution.

Diagnose and troubleshoot system to resolve defects.

Manage stakeholders expectation.

Queue Management.

Understand system architecture and provide long term solutions/permanent fix.

Communicating with Global operations IT & fund accounting Support.

Be Subject matter expert in areas of Fund accounting.

Understand Business requirements document (BRD), Functional Requirement document (FRD) , User acceptance test (UAT) , Basics of project management and Non-regression testing (NRT)

Contributing Responsibilities

Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.

Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines

Ability to lead and manage small to medium projects involving efficiency saves or quality improvements.

Proficient in Microsoft Office Applications and strong MS Excel skills required.

Thorough understanding of all capital market instruments and Fund accounting knowledge.

Supervise, Monitor, Control and Co-ordinate all activities in the department.

Lead and motivate the employees in the department

Queue management.

Willingness to work in shift if necessary

Technical & Behavioral Competencies

Proficient in Capital & Financial markets

Exposure of Fund accounting services added advantage

Basic knowledge on JIRA, Service Now

Mandatory skills:

Thorough understanding of ITIL concepts and framework.

Specific Qualifications (if required)

Willingness to work in Shifts

Skills Referential

Behavioural Skills : (Please select up to 4 skills)

Adaptability

Critical thinking

Creativity & Innovation / Problem solving

Ability to deliver / Results driven

Transversal Skills:

Ability to develop and adapt a process

Ability to develop others & improve their skills

Ability to manage / facilitate a meeting, seminar, committee, training

Ability to set up relevant performance indicators

Choose an item.

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 12 years

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Manager- Production Support