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Director, Communications Operations

Director, Communications Operations

Kroll

10 - 15 years

25 - 30 Lacs

mumbai

Posted:6 hours ago| Platform:

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Skills Required

analytical skills automation it director access management consulting dns corporate finance windows licensing sharepoint

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for IT Director of Communications Operations who will lead the vision and technical support services to Kroll Enterprise. Communications engineering includes our identity & access management, M365 collaboration services (Teams, SharePoint, Exchange), external DNS (content delivery network / WAF), Certificate lifecycle management, M365 Copilot & Single Sign On . This role interacts with Sr. Leadership and provides directions and roadmap to technical teams both FTE and Managed Service provider.

The responsibilities and requirements of this role are illustrated below:

Responsibilities:

Define and execute the M365 roadmap and align to organizational goals
Provide broad vision for the team in domain areas
Partner with the business to identify areas for operational improvement and collaboration
Oversee administration, governance, and lifecycle management of M365 services (Exchange Hybrid, SharePoint, Teams, and Entra)
Administration of distribution list automation
Administration of Mimecast email gateway
Management and guidance on the Auth0 identity platform
Administration, automation, and guidance for certificate lifecycle management
Slack support and oversight
Support and maintenance of enterprise SSO configurations
Power Platform support and guidance
Understanding of Service Now for adherence to SLA for requests in a high-volume environment
Provide guidance to team members on proper security processes and liaise with InfoSec
Ensure new processes and procedures are documented
M365 Copilot support and guidance
Build and mentor a high-performing, global distributed team
Manage vendor relationships, licensing, and budget planning

Requirements:

The ideal IT Director of Communications Engineering candidate is results-driven to lead our M365 strategy and operations. The role is responsible for driving enterprise-wide adoption, optimization, and innovation across identity, M365, and DNS services. Key values are alignment with business priorities and delivering secure, scalable, and user beneficial solutions.

We are looking for someone with:

10+ years in IT leadership roles, with 5+ years focused on M365 and cloud services
Proven experience aligning technical initiatives with business outcomes
Deep knowledge of M365 architecture, SharePoint, Teams, Power Platform, Entra AD, on-prem AD, and enterprise security frameworks
SME on Exchange Hybrid (on-prem / Online) and supporting services
Excellent communication (written / verbal) and stakeholder engagement skills across a diverse global community
Extensive knowledge and experience with Windows based technologies
Deep understanding of external DNS and ancillary services
Understands key principals for identity and access management and Auth0
Experience with proper certificate lifecycle management and alignment to industry standards
Excellent understanding of managing SSO at enterprise scale

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Director, Communications Operations