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Director, Communications Operations

Director, Communications Operations

Kroll

6 - 10 years

25 - 30 Lacs

mumbai

Posted:1 day ago| Platform:

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Skills Required

stakeholder engagement power platform dns enterprise security security framework sso communication skills architecture

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled IT Director of Communications Operations with 10 to 15 years of experience to lead the vision and technical support services to Kroll Enterprise. The ideal candidate will have a strong background in M365, cloud services, and identity management.

Roles and Responsibility

Define and execute the M365 roadmap aligned with organizational goals.
Provide broad vision for the team in domain areas and partner with business to identify operational improvement areas.
Oversee administration, governance, and lifecycle management of M365 services.
Manage vendor relationships, licensing, and budget planning.
Build and mentor a high-performing, global distributed team.
Ensure new processes and procedures are documented.
Administer distribution list automation and Mimecast email gateway.
Manage and guide on the Auth0 identity platform and certificate lifecycle management.
Provide guidance to team members on proper security processes and liaise with InfoSec.
Support and maintain enterprise SSO configurations and Power Platform.
Understand Service Now for adherence to SLA requests in a high-volume environment.
Provide M365 Copilot support and guidance.
Lead the vision and technical support services to Kroll Enterprise.

Job Requirements

Minimum 10 years of experience in IT leadership roles, with at least 5 years focused on M365 and cloud services.
Proven experience aligning technical initiatives with business outcomes.
Deep knowledge of M365 architecture, SharePoint, Teams, Power Platform, Entra AD, on-prem AD, and enterprise security frameworks.
SME on Exchange Hybrid (on-prem / Online) and supporting services.
Excellent communication skills across diverse global communities.
Extensive knowledge and experience with Windows-based technologies.
Deep understanding of external DNS and ancillary services.
Understanding of key principles for identity and access management and Auth0.
Experience with proper certificate lifecycle management and alignment to industry standards.
Excellent understanding of managing SSO at enterprise scale.

About Company

Kroll is the premier global valuation and corporate finance advisor with expertise in complex valuation, disputes and investigations, M&A, restructuring, and compliance and regulatory consulting. Our professionals balance analytical skills, deep market insight, and independence to help our clients make sound decisions. As an organization, we think globally and encourage our people to do the same. We value the diverse backgrounds and perspectives that enable us to think globally. As part of One team, One Kroll, youll contribute to a supportive and collaborative work environment that empowers you to excel.

In order to be considered for a position, please formally apply via careers.kroll.com.

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Director, Communications Operations