Posted:1 day ago|
Platform:
Work from Office
Full Time
Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.
The role is to render Production support services for the business users across APAC, Europe and America. The position also requires continuous monitoring of applications, Interfaces and other tools. The job objective is to provide to solutions on the day today business. Business Domain is Fund Services and requires complete understanding of the business functions and application nuances.
Collaborate with Operation team for queries resolution.
Diagnose and troubleshoot system to resolve defects.
Manage stakeholders expectation.
Queue Management.
Understand system architecture and provide long term solutions/permanent fix.
Communicating with Global operations IT & fund accounting Support.
Be Subject matter expert in areas of Fund accounting.
Understand Business requirements document (BRD), Functional Requirement document (FRD) , User acceptance test (UAT) , Basics of project management and Non-regression testing (NRT)
Contributing ResponsibilitiesStrong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
Ability to work independently, as well as in a team environment, prioritizes multiple tasks, and meets strict deadlines
Ability to lead and manage small to medium projects involving efficiency saves or quality improvements.
Proficient in Microsoft Office Applications and strong MS Excel skills required.
Thorough understanding of all capital market instruments and Fund accounting knowledge.
Supervise, Monitor, Control and Co-ordinate all activities in the department.
Lead and motivate the employees in the department
Queue management.
Willingness to work in shift if necessary
Technical & Behavioral CompetenciesProficient in Capital & Financial markets
Exposure of Fund accounting services added advantage
Basic knowledge on JIRA, Service Now
Thorough understanding of ITIL concepts and framework.
Specific Qualifications (if required)Willingness to work in Shifts
Behavioural Skills:
Adaptability
Critical thinking
Creativity & Innovation / Problem solving
Ability to deliver / Results driven
Transversal Skills:
Ability to develop and adapt a process
Ability to develop others & improve their skills
Ability to manage / facilitate a meeting, seminar, committee, training
Ability to set up relevant performance indicators
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 12 years
BNP Paribas
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