Manager-OSS Operations Specialist -Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking a dynamic and proactive individual to support and drive digital initiatives for managing multi-domain and multi-vendor OSS platforms. This role requires a detailed understanding of modern OSS applications, architecture, and support environments, coupled with knowledge of DevOps practices, Agile methodology, and the ITIL framework.

What you will do

• Ensure high availability of all in-scope applications at all times.
• Enable customers through automation and self-service capabilities.
• Take end-to-end accountability for incident resolution related to application faults and alerts.
• Manage vendor coordination and access to the production environment for troubleshooting, debugging, and incident resolution.
• Interact with multiple teams over planned and unplanned changes to support application growth and maintenance.
• Work with network teams to improve APIs between OSS applications and their platforms.
• Perform device and network provisioning in respective tools.
• Coordinate UAT and production deployment for application and OS version upgrades.
• Provide initial user support and training on the use of in-scope applications.
• Support planning for growth, major application upgrades, bug fixing, license management, and new functionality enablement.
• Simplify requirement gathering and communication with users to speed up change, incident, and problem management processes.
• Manage UAM, KPI/Dashboard/monitoring/alerting requirement gathering, development, deployment, and maintenance.
• Produce reports on value-add provided along with standard operational KPIs.

Who you are

• You have over 7 years of experience in the Telecom OSS domain.
• You have experience with customisation/configuration on Software Defined Network Controllers and Network planning and provisioning applications.
• You have experience with Unix/Linux systems and knowledge of coding and scripting languages including PHP, Python, Perl, Shell, and API development.
• You have a basic understanding of DevOps practices and experience with Kubernetes, Git, Jenkins, Ansible, ELK, and Icinga/Nagios.
• You have a basic understanding of networking protocols like SNMP, ICMP, and netconf, and different network architectures like WAN, SD-WAN, and MPLS.
• You are flexible and open to working on multiple assignments and 24/7 rotating shifts.
• You have good communication skills.

Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What’s in it for you

• Opportunity to work closely with managers to access task priorities and efficiently handle project timelines.
• Proactive discussions on growth opportunities, experiences, training, and skill enhancement.
• Empowerment to make decisions that drive business.