Manager Operations

You are seeking a highly motivated Operations Manager to oversee and optimize the daily operations of an advanced diagnostic center at KP Imaging. Your role will involve ensuring smooth workflow, enhancing patient experience, and managing staff efficiency while upholding the highest standards of service quality. Your responsibilities will include overseeing day-to-day operations of all diagnostic services such as PET-CT, Gamma Camera, MRI, CT, Ultrasound, and X-ray. You will be required to manage and coordinate staff schedules for optimal workforce utilization, implement operational policies, compliance protocols, and quality control measures, and improve patient service experience by streamlining processes and reducing wait times. Collaboration with radiologists, technicians, and administrative staff will be essential to enhance operational efficiency. Additionally, you will need to monitor inventory, procurement, and maintenance of medical equipment, handle customer feedback and grievances, and ensure a patient-centric approach. Your role will also involve liaising with external stakeholders including vendors, referring doctors, and healthcare institutions, as well as tracking key performance indicators (KPIs) and generating operational reports. To qualify for this role, you should possess a Bachelor's/Masters degree in Healthcare Administration, Business Management, or a related field, along with at least 5 years of experience in healthcare operations, preferably in a diagnostic center or hospital. Strong leadership, problem-solving, and decision-making abilities are key, along with excellent communication and interpersonal skills. Knowledge of medical regulations and NABH/NABL accreditation standards would be advantageous, as well as proficiency in hospital management software and MS Office. This is a full-time job opportunity with a day shift schedule and a performance bonus. The work location is in person.,