Manager Operations - FC Pharma

Position Title: Manager – Operations
Department: Pharma Fulfillment / Warehouse Operations
Location: Ethics Prosperity Pvt. Ltd. Plot No. A - 23/2 & A - 24/1, Ichhapore - Bhatpore GIDC, Ichhapore, Surat, Gujarat - 394510
Experience Required: 5–12 years (Pharma warehouse experience must)

1. Job Purpose

To lead and manage the end-to-end operations of the pharmaceutical fulfillment warehouse, ensuring inventory accuracy, timely order fulfillment, regulatory compliance, and overall operational excellence.

2. Key Responsibilities :

• Manage daily warehouse processes including receiving, put-away, storage, picking, packing, and dispatch.
• Ensure execution of fulfillment operations as per SOPs and pharma guidelines.
• Plan and optimize workflow to achieve maximum productivity.
• Ensure smooth inbound and outbound operations.

B. Inventory Management

• Maintain accurate inventory and ensure timely replenishment.
• Implement FEFO/FIFO practices and batch/lot traceability.
• Conduct stock audits, cycle counts, and reconciliation of inventory variances.
• Maintain documentation for audit and compliance.

C. Quality & Compliance

• Ensure compliance with GMP, GDP, and pharma regulatory standards.
• Monitor temperature-controlled zones (cold chain storage).
• Conduct quality checks during material receiving and dispatch.
• Handle deviations, incidents, and implement CAPA actions.
• Maintain hygiene, 5S, and quality standards inside the warehouse.

D. Order Fulfillment

• Ensure timely and accurate execution of customer orders.
• Monitor OTIF (On-Time-In-Full) performance and improve service levels.
• Coordinate with transporters, sales teams, and customer service teams.
• Manage priority orders and ensure smooth dispatch schedules.

E. Team Leadership & Training

• Supervise and guide warehouse staff, supervisors, and associates.
• Conduct training sessions on SOPs, safety, and quality standards.
• Monitor team performance and ensure effective shift planning.

F. Safety, Security & Maintenance

• Implement and enforce warehouse safety protocols.
• Ensure proper handling of hazardous and sensitive pharma materials.
• Maintain warehouse equipment, including forklifts, scanners, and temperature devices.

G. Reporting & Documentation

• Prepare daily/weekly/monthly operational reports.
• Generate MIS reports (inventory accuracy, dispatch performance, OTIF, wastage).
• Maintain all documents for regulatory and internal audits.

H. System & Technology Management

• Ensure proper use of WMS, ERP, and scanning tools.
• Troubleshoot system issues and coordinate with IT for solutions.

I. Process Improvement

• Identify gaps and implement process improvements.
• Optimize costs, increase operational efficiency, and reduce wastage.
• Implement lean practices and continuous improvement initiatives.

3. Skills & CompetenciesTechnical Skills

• Strong knowledge of pharma warehousing standards, GMP, GDP.
• Experience with WMS/ERP and barcode/RFID systems.
• Understanding of cold chain management.

Behavioral Skills

• Leadership & team management
• Communication & coordination
• Problem-solving & decision-making
• Time management & pressure handling

4. Qualifications

• Graduation in any discipline (Science/Pharmacy preferred).
• MBA in Operations/Supply Chain (added advantage).
• Pharma warehouse experience is mandatory.

Contact Details
Email ID : hr7@ethicsgroups.inWhatsApp : 6358919084

Job Type: Full-time

Pay: ₹90,000.00 - ₹120,000.00 per month

Benefits:

• Provident Fund

Work Location: In person