Manager on Duty

Job Summary:

The Manager on Duty (MOD) serves as the central administrative authority during assigned shifts, ensuring the hospital operates efficiently, safely, and in accordance with established protocols. The MOD acts as the primary point of contact for all operational and emergency concerns, collaborating with clinical and non-clinical teams to maintain uninterrupted, quality patient care.

Key Responsibilities:

• Serve as the primary administrative contact and decision-maker during assigned duty hours.
• Monitor operations across all hospital departments to ensure workflow efficiency and service continuity.
• Coordinate with nursing supervisors, emergency staff, and department heads to resolve urgent issues or escalations.
• Address patient complaints and grievances promptly, ensuring timely resolution or escalation when necessary.
• Ensure the consistent implementation of hospital policies including infection control measures, safety protocols, and NABH standards.
• Maintain and update the MOD log/report with records of incidents, escalations, decisions made, and key shift activities.
• Share shift reports and critical observations with senior management for review and follow-up.
• Oversee and support emergency response procedures, including fire safety, disaster management, and code protocols.
• Ensure adequate staffing and resource availability during shifts in coordination with HR or department leads.

Qualifications:

• Bachelor's or Master’s degree in Hospital Administration, Nursing, or a related healthcare discipline.
• Minimum 3–5 years of experience in hospital administration or operations, preferably in a supervisory or MOD role.
• Strong understanding of hospital workflows, patient services, and NABH standards.
• Excellent decision-making, communication, and conflict-resolution skills.
• Ability to remain calm and efficient under pressure.
• Willingness to work flexible rotational shifts (Morning, Evening, Night).

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person