Manager on Duty

Role Overview: As a Manager on Duty at Hotel Polo Towers Group, located in Kolkata, you will play a crucial role in overseeing daily operations, managing staff, handling guest inquiries and concerns, ensuring guest satisfaction, and maintaining hotel security. Your presence and leadership will contribute to creating a retreat for guests seeking a simpler and unhurried life combined with luxury and little discoveries. Key Responsibilities: - Oversee daily operations at the hotel - Manage and supervise staff members - Handle guest inquiries and concerns with professionalism - Ensure high levels of guest satisfaction - Maintain hotel security protocols effectively Qualifications Required: - Demonstrate strong leadership, communication, and problem-solving skills - Possess customer service and hospitality industry experience - Ability to multitask efficiently and work well under pressure - Knowledge of hotel operations and procedures - Attention to detail and strong organizational skills - Flexibility in working hours and shifts - Proficiency in hotel management software is a plus - Hold a Bachelor's degree in Hospitality Management or a related field (Note: No additional details of the company were mentioned in the provided job description),