Manager - Network Operations & Support

About The Company

TSC Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Key/Major Activities

Experience and knowledge of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive Administration, MFA, SSO, Mobile Device Management, Deployment, and Distribution, SMTP Relay, ADFSShould have a good experience in troubleshooting issues of M365-AD, Exchange Online, MS Teams, SharePoint, OneDrive, MFA, SSO and MDM Issues, SMTP Relay, ADFS, DNS, DHCP, AD Connect Sync, Scripting (PowerShell)Escalate and co-ordinate with Vendors for issue resolutionCommunicate with Customer’s IT and Security GroupsCo-ordinate with FW, NW teams to ensure Supported systems are maintainedWorking Knowledge of various MDM & Patch Management ToolsTroubleshooting and support, SCCM, Desktop Images, Trend Micro, DLP, Windows Defender, BitLocker Encryption, Virtual ImagesMaintaining Patch version update report from MS Portal and ensuring all the End Points & Servers are at minimum n-1 versionRemote Support and assisting users via calls and MS teamsInstall, Configure, Test, Manage and Maintain M365 Application software, and System management toolsIntune Windows packages creation, testing & deploymentsLiaise with vendors and other IT personal/Customer for problem resolutionL2 Desktop Support and Remote Support for end-users.Knowledge of handling Helpdesk Ticketing Systems.Maintaining IT documentations, Audit Queries, HardeningVAPT Fix, Security & ComplianceEnd User SLA Management

Technical Skill

M365 Cloud AdministrationAdvanced knowledge of M365-AD, MFA, SSO and Microsoft Systems Center Configuration Manager (SCCM), ADFS, SMTP Relay, Radius Server (NPS), Certificate Authority (CA), AD Connect Sync, Conditional AccessDetailed understanding of Android/iOS creation & deployment of mobile apps, should know Microsoft Intune on Azure - focuses on mobile device management MDM, MAM, App ProtectionExperience in End Point engineering and support activitiesAdvanced knowledge of patch management methodologiesShould have a good experience in troubleshooting issues of Patch Management & MDMFamiliarity with certificate application to end user devicesProvide Level 3 support for complex issues related to Microsoft 365 servicesAdvanced Troubleshooting and SupportIdentity and Access ManagementShould have a good experience in Hybrid Environment ManagementAutomation and ScriptingMonitoring and ReportingMigration and DeploymentCollaboration with Stakeholders

Behavioural Skills

Excellent communication skill, Clear English speaking and writing abilityProject management skillExcellent co-ordination and Inter-personal effectivenessHave systematic approach towards work areasShould be able to cope up excellently under stressful circumstances