Manager - Maruthi Driving School

Department: Maruti Driving School Location: RNS Motors Pvt Ltd Reporting to: General Manager – Sales & Marketing Job Purpose: To manage the operations of the Maruti Driving School (MDS) efficiently, ensure high-quality driver training, maximize enrollments, and maintain compliance with Maruti Suzuki India Ltd (MSIL) guidelines. Key Responsibilities: 1. Operational Management Ensure smooth day-to-day functioning of the driving school. Oversee scheduling and coordination of theory and practical sessions. Monitor vehicle usage and maintenance of MDS training vehicles. Maintain all statutory records, student documents, and driving logs. 2. Business Development Drive monthly and yearly enrollment targets. Promote MDS through local marketing activities, tie-ups with institutions and corporates. Monitor and analyze student feedback and take corrective actions to improve satisfaction. Suggest and implement ideas to enhance the visibility and profitability of MDS. 3. Team Management Supervise and manage driving instructors and support staff. Conduct regular training and assessments for instructors to ensure adherence to MSIL standards. Ensure discipline, motivation, and efficiency among the team. 4. Compliance & Reporting Ensure adherence to MSIL's operating procedures and quality guidelines. Submit periodic reports to MSIL and internal management. Ensure compliance with RTO norms and local transport authority guidelines. 5. Customer Experience Ensure excellent customer service and resolve queries/complaints promptly. Guide customers through the admission process, RTO formalities, and license issuance. Maintain a high standard of safety and satisfaction across all training programs. Key Skills & Competencies: Strong leadership and team management skills Customer-centric approach Operational and administrative proficiency Knowledge of RTO rules and driving license procedures Good communication and interpersonal skills Ability to handle targets and performance metrics Qualifications & Experience: Graduate (Any discipline); preference for MBA/PGDM in Marketing or Operations Minimum 3–5 years of experience in operations or sales; experience in a driving school or automotive industry preferred Familiarity with Maruti Suzuki systems will be an added advantage KPIs: Number of enrollments/month Customer satisfaction score License conversion rate Instructor performance and compliance audits Revenue and profitability of MDS unit