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Manager - IT Operations & Partner Management Department : Infrastructure Management (BP15060) We are looking for an IT Operations Leader to manage UD Global IT operations. The IT operations leader is responsible for managing onsite IT operations and all business IT Support requirements. He also manages and optimizes infrastructure services for UD Global locations. He will operate globally, with frequent interfaces with service Management functions, the Digital workplace, and Core Infrastructure. He is also an IT business partner and enabler for Infrastructure on-site deliveries and will work closely with UD business teams and IT Partners The scope also covers partner management. A leader plays a key role in managing and optimizing partnerships to drive business growth, improve collaboration, and achieve strategic goals. In this role, the Partner Management Leader focuses on creating and maintaining successful partnerships that contribute to business success. This job is based in Bangalore, India. Job Context The Job exists within the function(s) in charge of managing the Global location's Infrastructure and Onsite IT support, projects, and deliveries. IT Operations Leader also monitors the complete lifecycle of the onsite IT infrastructure in scope from launch to retirement. The IT Operations leader works with onsite IT teams to prioritize business requirements provided by the demand organizations working with those services. IT Operations Leader is also responsible for the service according to UD Group IT directives and fulfils the customer demands of DSIT Maintain strong relationships with partners and senior management to ensure strong business relationships. Position Summary: Owning overall Onsite IT strategy and establishing strong relationships with Business and other IT towers for Implementing new initiatives. He/ she will be responsible for IT onsite operations related to UD Group IT services. Interact closely with internal stakeholders, management, and IT managers across countries. Establishing strong vendor relationships, contracts and cost structures is critical to this role. The ideal candidate is a self-starter with good technical knowledge but equally focused on continuous improvement and an innovative mindset that will lead to operational efficiencies. Ensures that key metrics are achieved and SLAs met to provide quality and reliable IT Services. Responsibilities involve working with business stakeholders, local accountability of a broader DSIT infra scope, and full responsibility for all IT Infra resources and deliveries. Capture local Infrastructure demand as Business infrastructure manager. Request management and dispatching onsite IT support to remote locations Oversee management of service incidents & problems with the supplier, notably handling of related escalations For one-time deliveries, validate non-standard requests and support requestor organizations in review of proposals and in case of delivery escalations Preferred Skills and Qualifications: Strong Experience in Global IT operations and partner management Experience supporting international, global and multi-national networks with over 50+ sites Knowledge and experience in Digital workplace services Validate business requirements against long-term plan and applicable budget frames Experience supporting large, complex, business-critical security requirements. One-time onsite deliveries, including the coordination of complex deliveries Drive digitalization, standardization, continued improvement and ensure consistency of onsite deliveries across all global onsite locations Maximize business value and efficiency by handling the local purchases and supplier handling. Follow and execute global work instructions set by other DSIT infra service management, quality & Process. Possess a bachelor’s degree in engineering, computer science, or higher from an accredited institution. 15 to 20 years of Global Onsite and Infrastructure operations. Fluent in English relationship management, broader local business stakeholder Service operations governance and service improvements Compare the actual service levels with the targeted service levels in cooperation with the supplier Provide reports and alerts regarding actual service levels. Follow up on SLAs and report quality Consolidate end-user and business stakeholders' satisfaction with actual service level in a common dashboard, to monitor the supplier’s performance In case of service level breach, make sure the appropriate corrective action plan is developed and implemented. If target service level is not met, challenge and assist the supplier(s) with the development and implementation of corrective action plans Drive continuous improvement of the services delivered by the supplier Manage the lifecycle of several Security services in the service area Contribute to innovation related to the service area Additional Responsibilities Manage the lifecycle of a sub-portfolio of services in the service area Chair/steer onsite IT development projects Drive the dialog with IT strategic suppliers Propose the End to end IT policies & directives, strategic directions, Long Term Plan and roadmaps for the entire service area Drive innovations and coach team members working with Service Operations Authorities and decision mandate Manage local IT budget Manage and optimize staffing on the sites for IT infrastructure and services Prepare and propose supplier selection for onsite IT staffing and selective outsourcing Who are you? To be successful in this position you need to have proven knowledge of service operations, continuous service improvement and proven experience working with aligned service runtime activities. Ability to listen, cooperate and support decisions making. Excellent communication skill. Good practice in negotiation and facilitation of decision-making. Ability to convince and manage stakeholders in scope. Experience working in a global environment. Ability to deal with multi-cultural context Proven experience working in a global environment from an IT or business point of view. Good knowledge in managing relationship and negotiations with stakeholders Ability to take ownership, get things done from end to end and execute as planned. Ability to drive supplier personnel in joint activities Ability to manage cost centers / product responsibility. About UD Trucks Part of the Isuzu group, UD Trucks is a global leading international commercial vehicle solutions provider headquartered in Japan. At UD Trucks, we are defining the next generation of smart logistics solutions through advanced innovations in automation, electro mobility and connectivity. UD Trucks develops, manufactures and sells a wide range of heavy, medium and light-duty trucks, operating in more than 60 countries across all continents. Our trucks and people go the extra mile for our customers and business partners, day in and day out. We are an 8,000+ strong team of colleagues with 40 nationalities who bring diversity and passion in delivering our products and services. We trust each other, work collaboratively and embrace change. At UD Trucks, our purpose is Better Life – to make life better for people and the planet. We have developed a culture that promotes: Diverse and friendly culture – Strong culture of diversity and inclusion, organizing annual events, daily activities and open communication platforms including various internal voluntary networks. Empowered growth – Global exposure and growth opportunities across functions and countries through internal mobility system and self-driven career opportunities, building a learning organization by enabling self-managed learning supported by the UD Academy. Flexibility with trust – We continue to fully support both remote working (where and when applicable) and flexible working hours, we actively encourage our colleagues to maintain a good work/life balance. You will have the autonomy and flexibility to split your working time between both our wonderful, modern and equipped HQ and remotely. Be part of our journey to create Better Life for society, for our customers and for yourself. UD Trucks is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues. Show more Show less
