Manager Invoice to Cash

WELCOME TO SITA

SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.  

Ready to redefine air travel? The journey starts here, with you at SITA.    

ABOUT THE ROLE & TEAM:

As a Credit Controller you will proactively work and support the invoice to cash process, meaning that this position acts as the point of contact for all matters which relate to customer debt and billing. The role facilitates the accounts receivable activity to generate cash flow through cash collection in line with Credit Management best practice. Working closely with Tier 1 customers at a regional level and act as a single point of contact.

The role ensures customer debt for the region is kept at or below corporate target levels. It also contributes to the overall satisfaction  of the customers with the billing deliverables. This role includes frequent communication with our customers.

The role reports to the Head of Credit and Cash in APAC

WHAT YOU WILL DO:

• Provide independent credit evaluation and/or credit approval and make sound recommendations to improve asset quality while supporting business growth of the company.
• Execute all debt collection activity for an assigned portfolio of customers in a dedicated region.
• Monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-payment, in line with SITA’s agreed disconnection procedure and in accordance with SITA Credit Policy
• Contact customers pro-actively regarding due payments and be responsible to coordinate prompt & accurate allocation of all customer payments received against outstanding invoices. To reconcile & agree disputes over SITA and customer invoice data. To carry out any required reconciliations of historical debts.
• Work collaboratively with other SITA teams to resolve issues affecting cash collection / revenue recognition or raise issues which may impact on customer satisfaction. To ensure that any problems which impact billing (e.g. Contract, service delivery, invoicing, or tax issues) are addressed promptly with the necessary parties to support resolution.
• Act as the single point of contact to the customer for the resolution of any issues or complaints around invoice validation or content and for the understanding of the invoices, billing reference data or tools, statements of accounts or debt position.
• Address customer satisfaction issues in the billing and payment areas. To undertake, when necessary, any training with customers on SITA’s invoices, payment best practices, and any other billing content and tools.
• Responsible to develop action plans after customers’ surveys (e.g. CFF feedback on billing) or complaints (including escalations to Corporate level, e.g. Orange or Red Alerts). To record and anticipate the business requirements of the customers and work on proposing solutions.
• Keep knowledge of SITA’s products and services, billing and payment processes up to date, and to attend all training that is necessary to maintain her/his know-how.
• Manage the live accounts within the region to deliver on SITA's cash flow forecasts.

EXPERIENCE:

• Bachelor’s degree in Banking, Finance, Business Administration, or Economics (with minimum 5 years of relevant credit evaluation or finance experience)
• International Debt collection or Customer Billing experience or similar roles is an advantage.

• Fluent in English.

• Having Chinese fluency is an extra advantage but not mandatory.

• Knowledge ERP financial systems

• Self-starter with ability to work independently.

• Excellent organizational and time management abilities to handle multiple tasks and deadlines effectively.            

• Strong interpersonal and communication skills to work collaboratively in a team-oriented environment.
• Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
• Advanced user of MS Excel and knowledge on other desktop software, particularly MS Office, Business Objects, Power BI
• Good understanding of products, services and tariffs
• Knowledge of Business Objects reporting

- Bachelor's degree in Business or Economics (or 2-years certificate plus degree equivalence acquired through working experience and training);- Working towards a related professional certification;- Fluent in English. Multilingual an asset;- Member of ICM (Institute of Credit Management) an asset.

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week:

Flex Day:

Flex-Location:

Employee Wellbeing:

Professional Development:

Competitive Benefits:

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.