Manager Information Systems - FinOps Analyst

What you will do

As a Manager Information Systems - FinOps Analyst at Amgen, you will provide datadriven cost control for Amgens enterprise Veeva Vault estate. You will own license utilization analytics, track cloud spending, prepare KPI packs for vendor QBRs, and partner with Engagement Managers to optimize seat allocation, service credits. Your insight will enable the business to scale Veeva adoption while keeping total cost of ownership in check and ensuring compliance with contractual terms.

Roles & Responsibilities:

• License & Utilization Analytics pull usage feeds from Vault Admin reports; build Power BI dashboards showing activeseat ratios, sandbox trends, environment counts.
• Forecast & Trueup Support model license forecasts, highlighting surplus or shortage by domain; provide data packs for annual trueup negotiations.
• SLA & KPI Reporting compile monthly servicelevel scorecards (uptime, incident MTTR, release successrate) for Vendor & Governance Lead; feed metrics into QBR decks.
• Cost Optimization Initiatives identify dormant accounts, overprovisioned environments, or underused modules; recommend reclamation or reallocation actions to save 510 % annually.
• Contract Compliance Tracking monitor contract clauses (seat caps, sandbox limits, disasterrecovery charges); flag variances and support remediation plans.
• Budget management support Veeva Platform leadership with planning, tracking and updating yearly product and service budgets following Amgens Finance processes. Work closely with functional Finance Analysts and central Technology portfolio teams.
• Budget vs Actuals Reconciliation work with Finance to reconcile platform invoices, accruals, and chargebacks to functional cost centers.
• Stakeholder Engagement partner with ClientEngagement management and Product Owners to explain cost drivers, provide ondemand license views, and capture upcoming demand signals.

Shift Information : This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements.

Basic Qualifications:

Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years in IT financial analysis, cloud/SaaS cost management, or software asset management

Must-Have Skills:

• Proven experience building license and usagedashboards (Excel Power Query, Power BI, or Tableau).
• Solid grasp of SaaS pricing and trueup mechanisms; can translate contract terms into measurable metrics.
• Strong analytical and datastorytelling ability comfortable turning raw usage logs into executiveready insights.
• Working knowledge of ITIL SLA metrics (uptime, MTTR) and KPI reporting.
• Excellent Excel / SQL skills for data wrangling and reconciliation.

Good-to-Have Skills:

• Familiarity with Veeva Vault admin reports or comparable SaaS admin tooling (Salesforce, ServiceNow).
• Exposure to FinOps or Software Asset Management frameworks (e.g., FinOps Foundation, ISO 19770).
• Experience with procurement or vendormanagement processes (RFx, contract renewals).
• Good understanding of GxP / SOX considerations for validated SaaS spending.
• Soft Skills:
• Detailoriented and deadlinedriven; spots anomalies before they become issues.
• Confident communicator able to explain cost drivers to both finance and technical audiences.
• Collaborative mindset; partners easily with Vendor Managers, Product Owners, and Finance analysts.