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Manager- Inbound || Hyderabad

Manager- Inbound || Hyderabad

Policybazaar

10 - 18 years

10 - 15 Lacs

hyderabad

Posted:1 month ago| Platform:

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Skills Required

customer service contact center operations voice process inbound customer support bpo cross selling customer satisfaction after sales service upselling customer care customer retention customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage a team of customer service representatives to ensure excellent after-sales service delivery.
Develop and implement strategies to improve customer satisfaction, retention, and upselling opportunities.
Oversee contact center operations, including voice processing, customer handling, and cross-selling initiatives.
Analyze performance metrics to identify areas for improvement and optimize processes accordingly.
Collaborate with other departments to resolve complex issues and provide seamless support to customers.

How to Apply Interested Candidate can share their updated CV at kanishkabisht@policybazaar.com or WhatsApp - 9582253267

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