Job
Description
Join our team! Were building a world where Identity belongs to you.
The Team
This role joins the Go-To-Market Technology group and plays a critical part in realizing our vision to support business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Technology, Data & Intelligence organization in the mission to "Accelerate Oktas Scale and Growth".The Opportunity
As a Manager in the Go-To-Market TechnologySupport Operations team, you will be responsible for leading a team of Business Application Administrators in overseeing Oktas Go-To-Market Technology, primarily Salesforce and integrated applications. You will manage the day-to-day operations of the team, including hiring and developing talent, capacity planning and management, and defining operational processes. You will collaborate with other Technology, Data & Intelligence teams, business stakeholders and vendors to support cross functional initiatives. The ideal candidate will have extensive experience on the Salesforce platform, ServiceNow or similar ITSM tools, excellent leadership skills, and a commitment to operational excellence.Essential Duties and Responsibilities
Leadership and Talent Development:
Lead and motivate Business Application Administrators to function as a high performing teamHire, develop, mentor and retain exceptional talentProvide support and guidance to the team to remove obstacles and mitigate risksDrive career conversations and provide opportunities for team members to grow
Performance Management:
Utilize a data driven approach to define key performance metrics, and ensure they are met or exceededManage team member allocation, shifting resources to support Okta where they are needed mostIdentify skill based gaps within the organization and develop individuals to ensure coverage
Cross Functional Collaboration:
Work with leaders across different Technology, Data & Intelligence teams to ensure knowledge sharing and supportabilityRefine processes to ensure a smooth handoff of issues that require escalation
Documentation and Automation:
Lead our Knowledge Centered Service program to ensure the team is generating documentation that can be used in AI / automation to resolve incidentsDocument operational process for team members to create a consistent approach to ways of working
Security and Compliance:
Collaborate with the security and compliance teams to ensure that Salesforce applications adhere to organizational security policies and industry regulationsParticipate in regular audits to identify and address security vulnerabilities
Innovation Hub:
Cultivate an environment of innovation within the team, encouraging members to explore and implement new AI features, Salesforce features, integrations, and technologiesEncourage the team to participate in bi-annual hackathons and fix-it days to showcase innovation
Skills and Experience
7+ years of experience in the IT space, with 3+ years of experience managing a team of administrators, business system analysts, developers or consultants focused on the Salesforce ecosystemDeep understanding of the Salesforce ecosystem, and experience with enterprise grade SaaS applications - ServiceNow, Jira, Confluence, Github etc.Experience working in a global or multi-location environment, effectively collaborating with teams across different time zones and cultural backgroundsExperience coaching and developing employees to meet career objectivesTrack record of fostering innovation within the team, encouraging creative problem-solving, and implementing forward-thinking solutionsA comprehensive understanding of compliance requirements, ensuring all processes adhere to relevant industry standards and regulations (ex. SOX Compliance)Demonstrated commitment to staying updated on industry trends, emerging technologies, and best practices within the Salesforce ecosystemProven ability to integrate new technologies and methodologies into existing processes to drive continuous improvementCapacity to handle pressure, adapt to changing circumstances, and maintain focus on objectives despite setbacksStrong interpersonal skills that enable them to influence and drive consensus among diverse groupsExcellent communication skills and executive presentation abilitiesStrong organizational and time management skills, ensuring you plan ahead and achieve goals and milestones on time.
