Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title And Summary
Manager, Franchise Business partner
Overview
We are looking for a Franchise Manager for the Franchise function in Mastercard India. Critical to Mastercard, Franchise enables the Mastercard network to scale and monetize our capabilities. Franchise enables healthy business growth of our India market by preventing, detecting and remediating undue risk. A local compliance framework regarding performance programs is being set up which is aligned with global standards. The ideal candidate is one who is passionate about risk management & business growth, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
In This Position, You Will
- Working with the India-based Franchise team on market surveillance for compliance related violations.
- Preserve the integrity of the Mastercard brand by ensuring customer performance with Mastercard Rules and Standards.
- Drive the Mastercard India compliance & monitoring strategy.
- Investigate the suspected violation cases for all customers & send relevant notifications to respective customers based on the facts.
- Preserve the evidence & prepare the trackers for audit & compliance purpose
- Publish periodical MISs like number of Compliant received, # of notices sent & response received/pending, customer’s acceptance, penalty levied etc., to the stakeholders
- Oversee, with the support of key internal stakeholders (e.g., Regulatory Compliance, Legal, Acceptance, Information Security), ongoing regulatory supervision including reporting, change, and examinations.
- Provide Subject Matter Expertise on the implementation/enhancement of controls (e.g., policies, processes, procedures) to ensure compliance with applicable law.
- Maintain industry knowledge of regulations, changes, trends and impacts to the business.
All About You
The ideal candidate for this position should:
- An MBA or equivalent
- Strong analytical, problem solving, agility and creative thinking skills.
- Strong attention to detail, highly organized, able to multitask and follow multi step processes.
- Must be self-motivated and able to work independently to develop solutions and manage time effectively.
- Excellent PC skills including proficiency in SQL, Python, Microsoft Excel, Word, PowerPoint.
- Ability to handle large data sets and make inferences
- Solution-oriented and able to work flexibly, under pressure, and with tight deadlines.
- Experience in conducting investigations, ability to clearly document and articulate findings
- Strong knowledge of our payments business and demonstrated interest in it.
- Strong interpersonal skills with demonstrated cross functional/cross regional collaboration and teamwork.
- Experience, confidence and high level of tact and integrity due to the frequency of communicating with high-level internal and external contacts,
- Experience in dealing with confidential information and data
- Experience with merchant onboarding practices and ongoing monitoring for suspicious activity
- Superior written and verbal communication skills.
- Proven track record in developing and managing regulatory compliance programs for large banks or non-bank financial institutions.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
