Manager Endpoint Engineer

About Pathlock Inc.

Position Overview

Key Responsibilities

• Lead and mentor a team of 4 endpoint engineers, providing technical guidance and career development
• Oversee maintenance, patching, and compliance for 600+ Windows and macOS endpoints using NinjaOne
• Drive automation initiatives to reduce manual processes and minimize end-user contact time
• Ensure endpoints meet compliance requirements
• Develop and implement endpoint security policies and procedures
• Manage vendor relationships with endpoint management and security solution providers
• Respond to and troubleshoot complex endpoint issues, maintaining hands-on technical involvement
• Create and maintain documentation for endpoint standards and processes
• Collaborate with security and IT teams to implement endpoint protection strategies
• Monitor endpoint health metrics and implement improvements to enhance reliability
• Coordinate patch management cycles and ensure timely deployment across all devices
• Lead incident response efforts for endpoint-related security events
  

Required Skills & Qualifications

• 2+ years of people management experience in IT or technical teams
• 5+ years of hands-on endpoint management experience
• Strong proficiency with NinjaOne or similar endpoint management platforms
• Experience managing both Windows and macOS environments at scale
• Demonstrated experience automating endpoint management tasks using PowerShell, Python, or similar
• Deep understanding of patch management, software deployment, and configuration management
• Experience maintaining compliance with security frameworks (SOC2, ISO27001, GDPR, CCPA)
• Strong troubleshooting skills with ability to resolve complex technical issues
• Excellent communication skills for vendor management and cross-functional collaboration
• Ability to work independently in a remote environment
• Must be able to read and speak fluently in English
  

Preferred Qualifications

• Experience in cybersecurity or identity governance industries
• Certifications such as Microsoft 365 Certified: Modern Desktop Administrator or similar
• Experience with zero-trust security models and endpoint detection and response (EDR) tools
• Experience with automation tools and scripting for large-scale deployments
• Background in implementing self-service IT solutions
  

Work Environment

• Must be available for occasional meetings across global time zones
• On-call rotation participation may be required for critical issues