Provisioning Support Team Expert

Pathlock is helping the worlds largest enterprises and organizations automate the enforcement of controls of access, process, or cybersecurity checks, for any business application. We bridge the gap between legacy software and modern technology with our suite of innovative products built on top of solutions from SAP, PeopleSoft, JD Edwards and more.

As an experienced Tier IV Support Expert, you have the potential to be an integral part of a growing, global team with the ability to make a direct impact on team and customers success through technical guidance, issue solutions and mentoring. We are looking for an expert in SAP or ERP system with expertise in provisioning that can handle escalations and provide solutions across the global support team. Excellent soft skills, willingness to jump-in to assist team members and solve challenging customer issues is necessary. The Elevated Access Support Engineer will report to the Global Support Escalation Manager or VP of Support.

Job Duties:-

• Monitor Provisioning (Workflow) tickets globally.
• Provide guidance to team members or engage with customers directly to solve their issue via phone, remote session or email communication.
• Learn Pathlock Cloud and become an expert in Provisioning and workflows within global support.
• Ability to troubleshoot, analyze and reverse engineer workflows to solve customer issues.
• Understand business requirements to construct, troubleshoot or guide on creation of workflows.
• Knowledge of HR processes to ask relevant questions to design, build or troubleshoot workflows.
• Perform queries on databases or database tables to solve complex issues.

Skills & Requirements:-

• Experience with SAP Identity Management (IDM) or like.
• Experience with SAP Identity Authentication Services (IAS) or like.
• Understanding of identity provisioning workflows and user lifecycle management (provision, onboard, offboard users including relevant access such as but not limited to job roles).
• Experience writing complex database queries to troubleshoot and solve complex issues.
• Experience with role-based access and Segregation of Duties (SoD).
• Experience with LDAP and Active Directory.
• Understanding of SAP or like ERP system user administration or security frameworks.
• SAP or like ERP system experience and understanding of transaction or user identifier codes.
• Ability to troubleshoot issues using logging and audit trails.
• Ability to work with global team members and customers from diverse cultures.
• Experience with mentoring team to overcome challenging areas.
• Strong English and communication skills.

If you are intrested please share your updated resume along with below deatils @rpimplapure@pathlock.com

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