Zuora Admin/Techno Functional

Position Overview

Zuora Administrator / Zuora Techno-Functional Consultant

Key Responsibilities

Zuora Administration & Customer Account Handling

• Manage customer account setup, updates, subscription lifecycle, and billing configuration within Zuora.
• Maintain accurate customer data, billing accounts, payment methods, and subscription information.
• Troubleshoot customer account issues, billing discrepancies, and subscription changes.
• Maintain user roles, permissions, workflow rules, notifications, and system configurations.

Zuora Billing

• Configure and maintain product catalog, rate plans, charges, and billing rules.
• Run billing, invoicing, and payment runs; ensure billing accuracy and compliance.
• Monitor invoice generation, credit memos, refunds, and adjustments.
• Support month-end and quarter-end billing activities.

Zuora Payments

• Manage payment gateways, payment methods, electronic payments, and collections workflows.
• Troubleshoot payment failures, reconciliation issues, and gateway errors.
• Set up dunning processes and monitor payment declines / recoveries.

Zuora CPQ

• Configure CPQ settings including product catalog, pricing, quote templates, and subscription rules.
• Support Sales teams with quoting, amendments, renewals, and order submissions.
• Ensure alignment between CPQ and Billing for accurate downstream processing.

Zuora Revenue (Z-Revenue)

• Support revenue processes including revenue recognition rules, policies, and reporting.
• Work with Finance teams to ensure compliance with ASC 606 standards.
• Assist with data validation during revenue uploads and month-end close.

Techno-Functional Responsibilities

• Analyze business requirements and translate them into Zuora configurations and workflows.
• Work on integrations between Zuora and CRM/ERP systems (e.g., Salesforce, Netsuite).
• Support UAT, regression testing, enhancements, and system upgrades.
• Develop dashboards, reporting, and analytics for billing and revenue operations.

Issue Resolution & Cross-Functional Support

• Serve as the point-of-contact for billing, payments, subscription, and revenue-related inquiries.
• Collaborate with IT, Finance, Sales, and Operations teams to streamline processes.
• Identify system improvements and implement best practices.

Please share your updated resume over Sinha.soumya@net2source.co.in