Manager - Digital Transformation Strategy

Manager - Digital Transformation Strategy

We are seeking a talented individual to join our Pacific team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

As the Digital Experience Analyst AI - Pacific, you will act as the AI Business Product Owner and assist in defining, prioritizing, and delivering AI-based digital products that align with our strategic goals. This role requires a deep understanding of AI technologies, product management principles, delivery and adoption techniques and the insurance industry. The ideal candidate will work closely with cross-functional teams, including business, technology and data teams to create and embed AI solutions that enhance our service offerings. Its key responsibilities will include:

• Product Vision and Strategy:

  Leverage our global strategy to assist in develop and communicate a clear Pacific product vision and strategy for AI-driven digital products that aligns with the business goals.

• Stakeholder Engagement:

  Collaborate with internal stakeholders, including senior management, to understand business needs, promote the use of AI to solve business complexity and ensure alignment with global and regional objectives.

• AI Enablement:

  Investigate processes and outcomes to define Use Cases where an AI digital solution will improve clients, carriers and colleague ways of working

• Backlog Management:

  Create, prioritize, and manage the AI demand backlog, ensuring that user stories and requirements are well-defined and actionable.

• AI Delivery:

  Work with our technology partners
  in sprint planning, scrums, reviews, retrospectives, etc to ensure the success implementation of AI use Cases

• Cross-Functional Collaboration:

  Work closely with business, technology and data leader and teams to ensure successful product development and delivery.

• Market Research:

  Conduct market research and competitive analysis to identify trends, opportunities, and potential challenges in the AI and insurance sectors.

• Performance Metrics:

  Define and track key performance indicators (KPIs) to measure AI product success, improve adoption and drive continuous improvement.

• User Experience:

  Act as the Pacific AI Advocate for the end-user by ensuring that products are user-friendly, accessible, and meet customer needs.

• Capability and Adoption:

  Provide training, coaching, and support to internal teams and clients on AI digital products and features in order to improve their AI utilisation

We will count on you to:

• Deliver value to colleagues and clients by leveraging AI solutions to unlock innovation and drive productivity, connectivity, and client engagement.
• Understand the importance of engaging stakeholders at all levels, building relationships, listening to concerns, and tailoring messaging to resonate with different audiences, ensuring their buy-in and commitment to the change process.
• Conducts feasibility studies and impact assessments regarding implementation of AI solutions. Identifies and resolves gaps between new and existing business processes and applications
• Collaboratively, with assigned Change Managers, identify change management strategies that encompass communication plans, stakeholder engagement, training, and risk assessment.
• Oversee implementation activities including IA demos and testing
• Be an AI evangelist, championing the use of AI technology and practices to engender a digital culture mindset
• Curate and manage AI content that is compelling, aligned with the group strategy with the necessary customization to cater for local needs.

What you need to have:

• 10 years+ of relevant work experience
• Experience implementing AI solutions and embedding AI into an organisation’s ways of working
• Strong understanding of AI technologies and their applications in business.
• Proficiency in Digital Solution product management
• Excellent communication and stakeholder management skills.
• Strong analytical and strategic thinking abilities.
• Ability to work in a fast-paced, Agile environment

What makes you stand out:

• Bachelor’s degree in Computer Science, Business Administration, Data Science, or a related field.
• Proven experience in the insurance industry or financial services is highly desirable.
• Experience working in a multi-national business environment with experience working in a Pacific context
• Experience working in Agile environments and familiarity with Agile methodologies (Scrum, Kanban).
• Familiarity with UX/UI design principles and user-centred design methodologies

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.