Manager, Delivery & Operations

About Us:

NextDimension AI is a fast-growing healthcare AI startup dedicated to revolutionizing the patient experience. We leverage cutting-edge AI and automation to streamline administrative processes for healthcare providers in the United States. We are building a world-class operations team in Delhi/Gurgaon to support our US-based clients and are looking for a foundational leader to build and scale this critical function.

The Role:

We are seeking a "player-coach" to be our founding operations and client leader in India. This is a hybrid role: you will own the entire service delivery and the strategic client relationship. You will be responsible for building and managing a team, while also personally handling critical tasks as our subject matter expert. You are the single point of ownership for operational excellence and client success.

Key Responsibilities:

• Client Partnership: Own and grow strategic US client relationships. Lead all client reporting and business reviews (WBRs, QBRs).
• Automation Strategy: Proactively analyze client operations to identify and introduce our AI automation tools.
• Hands-on Leadership: Lead from the front. Personally handle patient calls, prior-auths, and RCM tasks to set the quality standard and act as the primary backup.
• Team Building: Recruit, hire, train, mentor, and manage the entire operations team from scratch.
• Process Excellence: Build, document, and optimize all operational SOPs.
• Compliance: Own and enforce 100% HIPAA compliance and data security.

Qualifications & Skills:

Required:

• MBA or Master's in Healthcare Administration (MHA).
• 5+ years of experience in operations, with at least 2 years in a leadership role.
• Demonstrated "player-coach" mentality: A proven willingness and ability to be hands-on, learn on the job, and perform all core tasks of the team you are managing.
• Proven track record of successfully hiring, training, and scaling operations teams.
• Excellent client-facing communication and relationship management skills.
• Strong analytical skills with proficiency in using data to drive decisions.
• Mandatory: Deep, practical experience within a BPO/KPO environment.
• Thorough understanding of HIPAA regulations and a commitment to data security.

Preferred:

• Expert-level knowledge of US healthcare processes, including patient scheduling, patient queries, and end-to-end revenue cycle management (RCM) process.
• Hands-on experience with various EMR/EHR systems (e.g., Epic, Athenahealth, eClinicalWorks).
• Experience serving in the US Healthcare industry.
• Experience working in a fast-paced startup environment.
• Experience with call center technologies (CRM, IVR, call monitoring software).
• Certifications in Project Management (PMP) or Process Improvement (Lean, Six Sigma).

Company: NextDimension AI

Location: Delhi, India

Job Type: Full-time

Compensation: Cash INR 12-18 LPA + Equity

Job Type: Full-time

Pay: ₹1,200,000.00 - ₹1,800,000.00 per year

Benefits:

• Flexible schedule
• Work from home

Expected Start Date: 24/11/2025