The Manager, Customer Success - E-commerce (Individual contributor) is an a pivotal role that blends customer relationship management with deep analytical insights. This position is responsible for driving customer value and growth by acting as a strategic consultant and insights leader for our key e-commerce clients. You will be the primary bridge between the customer and internal teams (including Product, Operations), ensuring our solutions align with customer business objectives and contribute to their success. This role is for a proactive and experienced leader who can not only manage customer relationships but also own and lead actionable, data-driven insights.
Main RESPONSIBILITIES
- Lead Customer Engagement & Value Creation: Build and nurture strong, foundational relationships with key e-commerce customers and stakeholders. Develop a deep understanding of their business priorities and how they connect to the adoption and use of our products
Strategic Consulting and Insights Delivery:
Serve as a trusted advisor, leading customer engagements with thoughtful, data-driven insights. You will be responsible for creating and delivering ongoing, high-quality analysis and presentations that help clients make critical business decisions related to sales, demand management, and brand health in the e-commerce space.
- Trouble-shoot and resolve client inquiries related to databases, data difference, and other key aspects that impact client deliverables
Thought Leadership:
Own and lead the development of thought leadership content for your assigned industry cluster, showcasing expertise and helping to position our company as a leader in the e-commerce analytics space.
- Build effective relationship with client representatives
- Liaise with other teams as necessary (e.g. operations, technology, and data science) to solve client business questions and inquiries to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes
- Continue to broaden knowledge of client business issues and needs, Nielsen services, and the broader industry
QUALIFICATION
- MBA or Master's degree (preferred)
- At least 3 years in analytics, insights, or market research, preferably within the FMCG, Retail, or E-commerce industries
- Strong understanding of retail measurement, sales analytics, and the Consumer-Packaged Goods (CPG) industry
- Excellent analytical, problem-solving, and logical thinking skills
- Superior communication, presentation, and writing skills, with the ability to articulate complex solutions to senior leadership
- Proficient in Excel and PowerPoint
- A proactive, customer-centric mindset with strong project management and influencing skills
- Demonstrated experience in a customer-facing or consulting role, with a strong track record of managing and delighting clients
- Knowledge of analytical tools and platforms
About NielsenIQ
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary Nielsen data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.
Additional Information
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
