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Tata Communications
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Manager - Cloud & Security Customer Service Operations

Manager - Cloud & Security Customer Service Operations

Tata Communications

10 years

0 Lacs

chennai tamil nadu india

Posted:10 hours ago| Platform:

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Skills Required

security service mobility collaboration network deployment support compliance installation configuration onboarding offboarding customization integration ldap siem okta mfa linux server aws certifications networking tcp ip sql servicenow splunk communication documentation patching checks recording testing audit reports iam automate powershell rest autoit

Work Mode

On-site

Job Type

Full Time

Job Description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of CommunicationsCyberArk PAM Engineer will be responsible for the deployment, administration, and support of CyberArk’s suite of privileged access security solutions. This includes managing privileged accounts, implementing security policies, and ensuring compliance with organizational and regulatory standards

Skillsets

Deep understanding of Installation, configuration, upgrades of CyberArk components, account onboarding/offboarding, policy customization, password upload utilities, integration (LDAP, SMTP, SIEM), L1/L2 support, BeyondTrust, Okta, Microsoft Entra ID, RBAC, MFA/SSO,

Experience

8–10 years in IT security or operations, with 3–4 years in CyberArk PAM.
Experience with Windows/Linux server administration.
Familiarity with AWS infrastructure and CyberArk deployment in cloud environments.

Certifications

CyberArk Defender, Sentry, or CDE certifications preferred.
Technical Skills:
Strong understanding of networking (TCP/IP, firewalls).
Knowledge of Active Directory, SQL Server, and ServiceNow ITSM.
Experience with Splunk or similar SIEM tools.

Soft Skills

Strong communication and documentation skills.
Ability to work independently and collaboratively in a global team.
Analytical mindset with a focus on security and compliance.

Key Deliverables

Manage and support CyberArk components: EPV, PVWA, CPM, PSM, PSMP, AAM (CP, CCP, DAP), PTA.
Perform onboarding/offboarding of privileged accounts and manage safes, platforms, and access policies.
Conduct patching, upgrades, and health checks of CyberArk infrastructure.
Develop and maintain custom connectors and plugins
Provide L2/L3 support for CyberArk-related incidents and service requests.
Monitor and troubleshoot PAM services, including session recording and credential vaulting.
Handle DR (Disaster Recovery) testing and documentation.
Support audit and compliance activities by generating reports and logs.
Integrate CyberArk with other IAM tools like SailPoint.
Automate tasks using PowerShell, REST APIs, AutoIT, or PACLI.
Support ServiceNow integration for ticketing and JIT access workflows.

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Manager - Cloud & Security Customer Service Operations