Manager - Client Relations

Position: Manager - Client Relations
Location: Jaipur, Rajasthan
Experience: 3-5 Years

About the Company:
WeVOIS Labs Pvt. Ltd. is a leading solid waste management (SWM) company committed to delivering efficient, sustainable, and technology-driven waste collection and processing services across India.

Job Summary:
The Liasoning Manager – Billing will act as the primary point of coordination between the company and ULB officials for all billing, invoicing, and payment-related matters. This role demands excellent follow-up capabilities, strong analytical and Excel skills, and the ability to manage a team while ensuring smooth execution of billing processes and timely collections. Understanding of the SWM or similar service-based industry is essential.

Key Responsibilities
Client Liaison & Relationship Management

• Serve as the main contact for billing, invoicing, and payment coordination with ULB officials.
• Build and maintain professional relationships within ULBs to ensure smooth communication and timely financial closure.
• Resolve billing queries and discrepancies promptly.

Billing, Invoicing & Documentation

• Oversee end-to-end billing cycles ensuring accuracy, compliance, and adherence to contractual terms.
• Prepare and submit invoices, reconciliation statements, and all required documentation on time.
• Cross-verify service delivery data and records with billing requirements.

Collections & Follow-Up

• Conduct and lead regular follow-ups for outstanding payments with a sharp, proactive approach.
• Coordinate visits to ULB offices for invoice submissions and collection-related discussions.
• Prepare aging reports and strategize to mitigate delays and expedite collections.

Team Handling

• Lead and manage a team (minimum 3 years of team-handling experience required).
• Assign tasks, monitor performance, and ensure timely delivery of billing operations.
• Provide guidance, feedback, and support for the team's professional development.

Reporting & Analysis

• Analyze billing and collection data to identify trends and delays and provide actionable insights.
• Maintain strong analytical and Excel-based data interpretation and presentation skills for reporting.
• Present billing status, outstanding payments, and revenue updates to management.

Compliance & Records Management

• Ensure all billing practices comply with government norms, contracts, and company policies.
• Maintain organized and up-to-date records for audits and internal reviews.

Required Skills & Qualifications

• Up to 5 years of overall experience (must include 3+ years of team-handling experience in previous roles).
• Strong understanding of Solid Waste Management (SWM) or related service-based industries (mandatory).
• Excellent communication skills — verbal, non-verbal, listening, comprehension, and negotiation.
• Strong analytical mindset with advanced Excel and data interpretation capabilities.
• Sharp follow-up skills with a proactive and persistent approach.
• Ability to manage multiple stakeholders and thrive in a dynamic environment.
• Bachelor’s degree in Commerce, Business Administration, or relevant field preferred.
• Based in or willing to relocate to Jaipur.

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Work Location: In person