Manager - Cargo Transformation Management

Job Purpose:

• Lead and oversee the development, implementation, and continuous monitoring of strategic programs

  for the cargo business, ensuring alignment with organizational goals and market dynamics.



• Own all strategically critical aspects of the cargo business

  , including business planning, performance management, network planning, strategic account development, and execution of special projects. Responsibilities span both short-term initiatives and long-term strategic planning.

Key Accountabilities:

Strategic Planning & Business Development

• Develop and implement strategic business plans for the cargo division, ensuring alignment with the airline s overarching goals and vision.


• Conduct in-depth market research and competitive analysis to identify growth opportunities, emerging trends, and network optimization strategies.


• Define key performance indicators (KPIs) and set measurable targets to assess the effectiveness of strategic initiatives.


• Monitor cargo performance against KPIs, identify gaps, and implement corrective actions to drive continuous improvement.

Performance Management & Reporting

• Collaborate with stakeholders to design performance dashboards and generate regular reports for senior leadership, offering actionable insights and strategic recommendations.


• Support leadership in preparing business updates and strategic project briefings


• Share project progress, outcomes, and challenges with cargo leaders

Cross-Functional Collaboration & Execution

• Partner with internal departments Operations, Sales, Finance, Marketing to align strategic goals, execute projects, and foster cross-functional synergies.


• Identify operational inefficiencies and bottlenecks across cargo sub functions; lead process improvement initiatives to enhance productivity and streamline workflows.


• Drive transformation efforts by recommending and developing policies and processes for key cargo modernization projects.

External Stakeholder Engagement

• Build and maintain strong relationships with strategic partners, cargo agents, freight forwarders, interline partners, and regulatory bodies.


• Ensure compliance with industry regulations and foster collaboration to support strategic cargo initiatives.

Project Management & Strategic Initiatives

• Identify and prioritize critical projects aligned with functional and organizational strategy; manage end-to-end execution to ensure timely and efficient delivery.


• Conduct feasibility studies and evaluate new project proposals for strategic fit and operational viability.

Industry Intelligence & Innovation

• Stay informed on industry trends, regulatory developments, and technological advancements impacting cargo operations and freighter aircraft.


• Leverage insights to inform strategic decisions and maintain competitive advantage in a rapidly evolving market.