Manager - Business & Partnerships

Manager - Business & Partnerships

Full-time

Company Description

Responsibilities

• VAS Portfolio Management: Own and manage the full spectrum of value-added services Cabs, Insurance, Forex, Visa set and monitor KPIs for each service line: transactional growth, conversion rates, revenue/margin targets, Customer NPS.
• Partner Account Management: Build and manage relationships with existing and new service providers; drive performance metrics, negotiate commercial terms, revenue shares/commissions, marketing funds & exclusive benefits, and optimize service SLAs.
• P&L Ownership: Monitor and manage the overall profitability of the VAS vertical. Analyse trends, costs, revenues, and pricing to drive efficiency and growth.
• Data Analytics & Insights: Track daily/weekly/monthly KPI performance and competition; generate actionable insights from performance data to drive business growth and present periodic business reviews to leadership.
• Cross-Functional Coordination: Collaborate with Finance for partner payments, reconciliation, and commercials; work closely with Marketing for VAS promotions and campaigns; with Product & Tech teams to enhance VAS booking & delivery experience, drive automation, integrate new features, pricing models, and upsell flows; identify gaps in current workflows and introduce scalable processes/SOPs to streamline service delivery with the Customer Service team.
• Compliance & Risk Management: Ensure all services adhere to regulatory guidelines and internal compliance standards.
  

Qualifications

• Masters degree in Business Management / Sales & Marketing preferably from a reputed B-School.
• 6-7 years of experience in business development, alliances, or account management, with a proven track record in stakeholder management and partner success.
• Commercially savvy, with the ability to structure deals that balance customer value & profitability.
• Strong communication and interpersonal skills, with the ability to engage and influence C-level executives.
• Proven experience in account management and P&L responsibility; prior experience in the Travel sector shall be an advantage.
• Analytical mindset with hands-on experience in data analysis, budgeting, and forecasting.
• A relationship-focused professional with a strong tech orientation, creative problem-solving ability, and structured approach.
• Passion for sales with high energy, a strong understanding of the e-commerce ecosystem (web & mobile), and the ability to think outside the box and adapt quickly.
  

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