Responsibilities
Manages a team in India and provides services to the different staff engaged in CIBs Business Continuity, IT Continuity and Crisis Management activities
Develops and maintains data analytics in Excel / Power BI to drive efficiency and quality in the controls
Automates manual processes with simple scripted solutions to drive productivity
Interacts with CEP IT on behalf of the Global Business Continuity, IT Continuity and Crisis Management department
Reports meaningful KPIs to the management demonstrating quality in the services that are provided
Technical & Behavioral Competencies Collects development needs from colleagues in Business Continuity, IT Continuity and Crisis Management activities around data analytics and applications
Organizes those needs in a book of work, discusses priorities with the management and drives delivery of those needs through the Continuity data team members for analytics and through CEP IT for applications
Manages testing and releases in production of developed features
Supports live data analytics and provides training / help to the rest of the department on data and tool usage
Supports upstream/downstream feeds from/to applications outside of the departments scope (e.g. APM, Service Now, Everbridge, Refog, etc.)
Supports the generation of reports/dashboards that are required at specific frequency in time (e.g. daily, weekly, monthly, quarterly)
Standardizes routine processes for greater consistency, efficiency, and control to deliver quality
Performs reconciliation of data and provide output to the rest of the department for actions
You will take ownership of your own personal development plan; working with your direct line manager to ensure your development goals are set, monitored and the appropriate training & development put in place.
Professional Knowledge & Expertise
Excellent analytical skills, able to take on complex analysis and provide thoughtful solutions
Excellent technical skills, especially with productivity software like Excel and Power BI
Excellent leadership aptitude, with a strong capacity to organize work efforts, manage priorities and deliver on due time
Excellent communication skills and fluency in English, both oral and written
Basic knowledge of Business Continuity, IT Continuity & Crisis Management processes
Basic knowledge of the banking industry and CIB activities (Financial Markets, Corporate Finance)
Knowledge of Service Now and/or Everbridge is a plus
Behavioral Competencies and Inter-personal Skills
Rigorous and autonomous
Strong communication skills, written and spoken
Team player with high ethics
Highly organized and with the ability to multi-task
Delivery oriented mindset with an ability to prioritize efforts and take meaningful decisions
Results driven - delivers high quality, and high impact work
Specific Qualifications (if required)
Skills Referential
Behavioural Skills : (Please select up to 4 skills)
Communication skills - oral & written
Attention to detail / rigor
Ability to deliver / Results driven
Active listening
Transversal Skills:
Ability to understand, explain and support change
Analytical Ability
Education Level:
Experience Level