Manager /Asst.Manager - Training (QSR/Cloud Kitchen Operations)

Asst Manager/Manager - Training for QSR/Cloud kitchen:

Job description training manager in the Quick Service Restaurant (QSR) and cloud kitchen industries is responsible for developing, implementing, and overseeing training programs for employees, particularly kitchen and operational staff. They play a crucial role in ensuring consistency in food quality, service standards, and operational efficiency across potentially multiple locations. Key responsibilities

• Training Needs Analysis: Identifying the training needs and gaps within the organization by conducting surveys, analyzing performance data, and gathering feedback from employees and managers.
• Training Program Design & Development:
• Designing, developing, and updating training manuals, materials (including e-learning modules), videos, and resources covering product knowledge, operational procedures, customer service standards, food safety, and hygiene protocols.
• Developing SOPs (Standard Operating Procedures) for various kitchen functions like recipe standardization, prep systems, plating, packaging, inventory management, and cleaning procedures.
• Training Delivery & Facilitation:
• Leading and facilitating training sessions, workshops, and coaching employees through hands-on practice, lectures, role-playing, and other methods.
• Enabling continuous learning through various models such as on-site, video, and app-based training.
• Performance Monitoring & Evaluation:
• Monitoring employee performance during and after training to assess the effectiveness of the programs and identify areas for improvement.
• Analyzing performance metrics, gathering feedback, and adjusting training approaches as needed.
• Tracking and reporting on training metrics and KPIs to measure the impact and ROI of training programs.
• Team Leadership & Development:
• Providing coaching and mentorship to restaurant managers and team leaders on effective team management, delegation, and training techniques.
• Building and managing a strong team and fostering a culture of continuous learning and improvement.
• Operational Consistency & Compliance:
• Conducting site visits and audits to ensure compliance with company standards in areas like service quality, food safety, hygiene, operational efficiency, and adherence to recipes and procedures.
• Ensuring compliance with relevant laws and regulations related to food safety, hygiene, and labor laws.
• Cross-functional Collaboration: Collaborating with other departments like HR, operations, R&D, and marketing to identify training needs, develop new training initiatives, and ensure alignment with business goals.
• Budget Management: Developing and managing the training budget, ensuring cost-effectiveness and a positive return on investment.

Qualifications and skillsA training manager in this field typically holds a bachelor's degree in a related area such as hospitality management or human resources. They usually need at least 3-5 years of experience in training and development, ideally within the QSR or hospitality sectors, and experience in designing and delivering training programs. Key skills include strong knowledge of training methodologies, instructional design, and adult learning principles, alongside excellent communication, presentation, and facilitation skills. Other important skills are leadership, coaching, team management, organizational, and project management abilities. Proficiency with e-learning platforms and training software is often required. They also need strong analytical and problem-solving skills, the ability to work in a fast-paced environment, and a good understanding of restaurant operations, including food safety standards.

Interested Candidates can share your undated CV to sun@madhampattygroups.com

Note: Candidates with 5-7 Experience in QSR/Cloud kitchen operations only apply

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Life insurance
• Provident Fund

Work Location: In person