Manager - Academic and Student Affairs (Programme Management)

Job Purpose

The Manager – Academic and Student Affairs (ASA) plays a pivotal role in ensuring the smooth execution of academic programs and fostering a supportive, enriching environment for students. This role involves managing student enquiries, programme logistics, academic processes, faculty coordination, and liaising with both internal and external stakeholders to deliver high-quality academic services.

Job Outline

Student Engagement

Organize and oversee student-centric activities such as workshops, guest lectures, and engagement events.

Serve as the primary liaison between the ASA office and students, ensuring timely communication, addressing concerns, and facilitating regular student meetings.

Maintain and update comprehensive student records, including scores, grades, leave of absence, and rejoining details.

Academic Coordination & Systems Management

Ensure timely and accurate data entry into academic platforms like SAP and LMS, including grades and course information.

Coordinate with the AA team and faculty to ensure seamless academic delivery, including course outline dissemination, grade submission, and classroom readiness.

Support internal academic audits by compiling and submitting data, addressing queries, and implementing process improvements as required.

Faculty Support

Act as the central point of contact for faculty, providing logistical and academic support for course delivery.

Facilitate the preparation and distribution of course materials and manage classroom logistics, including AV setups and other instructional tools.

Programme Execution & Academic Services

Ensure the effective execution of academic programs, including classroom management, exam scheduling, student group allocation, and logistical planning.

Oversee timely issuance of program materials such as textbooks, course packs, and reference materials.

Respond to student and executive queries promptly and professionally, providing logistical and academic support during and after the program.

Reporting & Budgeting

Prepare and maintain all MIS reports related to the program.

Contribute to the preparation and tracking of the annual program budget in consultation with reporting managers.

Job Specification

Knowledge / Education

Specific Skills

Proficiency in computers – MS Office, SAP, LMS.

Interpersonal skills, Sense of urgency, Multitasking, Effective Communication, Problem solving skills, Coordination, Attention to detail, Data Management

Desirable Experience

Job Interface/Relationships:

Internal

Regsitrar’s Office

Student Affairs

Academic Associates

Marketing

Admissions

Finance

External

Students

Applicants

Faculty

Vendors

Statutory Auditors

Key Responsibilities % Time Spent

Efficient program management - 30%

To coordinate with faculty for all programme related requirements - 20%

To coordinate with students, respond to queries on time and escalate those where superior’s suggestion is required - 20%

To coordinate with vendors, other departments - 15%

To manage the SAP, LMS systems, Budget & Value addition to the other departmental programmes/school - 15%

Total Time Spent on All Responsibilities - 100%

Any Other Significant Input

The position requires working on weekends and long hours while teaching is in progress. The job holder will require to travel and stay on/off campus during the term weeks.