Loss Prevention Manager

The Loss Prevention Manager (LPM) is responsible for safeguarding the company’s assets, ensuring compliance with internal controls, reducing operational losses, preventing theft and fraud, and promoting safety across all hospitality units. This role oversees the implementation of security protocols, conducts investigations, monitors inventory and cash processes, analyses shrinkage, and trains staff in risk-mitigation practices.

The LPM works closely with Operations, Finance, HR, Procurement, and Unit Heads to create a secure and compliant environment that supports profitability and smooth operations.

Key Responsibilities1. Asset Protection & Shrinkage Control

• Develop and implement loss prevention policies, SOPs, and audit checklists across all units.
• Conduct regular audits of cash handling, billing, stock movement, material receipts, stores, kitchens, and sales operations.
• Analyse shrinkage reports, identify patterns, and implement corrective actions.
• Monitor food cost, beverage cost, wastage, and inventory discrepancies, ensuring accountability of unit managers.
• Create and maintain variance trackers for daily/weekly/monthly stock.

2. Security & Surveillance Management

• Oversee CCTV systems across units; ensure cameras are functional and positioned correctly.
• Review surveillance footage during investigations or alarm events.
• Conduct surprise checks at units, including night audits.
• Manage access controls and key-handling protocols.

3. Fraud & Theft Investigation

• Lead inquiries related to:
• Cash theft or manipulation
• Billing fraud (voids/overrides)
• Stock pilferage
• Vendor collusion
• Employee misconduct
• Document findings and provide actionable recommendations.
• Maintain confidentiality in handling sensitive cases.
• Coordinate with HR for disciplinary actions and terminations.

4. Compliance & Process Control

• Ensure compliance with company SOPs on:
• Procurement
• Stock receiving
• Inventory management
• Cash handling
• Billing & POS operations
• Verify vendor documentation (invoices, GRNs, purchase orders).
• Ensure timely closure of audit observations and compliance gaps.

5. Cash Management Oversight

• Audit:
• Cash drawers
• Petty cash
• Cash deposits to bank
• Daily cash reconciliation
• Ensure no unauthorized credit, discounts, refunds, or complimentary orders.

6. Safety & Risk Management

• Implement safety standards (fire safety, emergency evacuation, health & hygiene).
• Ensure proper maintenance of fire-fighting equipment.
• Conduct safety audits and coordinate with facility management teams.
• Reduce risk of accidents, insurance claims, and safety violations.

7. Training & Staff Awareness

• Train staff on:
• Loss-prevention practices
• Billing integrity
• Handling high-risk items
• Safety protocols
• Conduct monthly refresher training and build a culture of accountability.

8. Reporting & Analytics

• Prepare weekly/monthly loss-prevention dashboards:
• Shrinkage %
• Wastage reports
• Audit scores
• Investigation summaries
• Safety compliance levels
• Present actionable insights to senior management.
• Recommend system improvements (POS controls, inventory software enhancements, camera updates, etc.).

9. Cross-Functional Coordination

• Work closely with:
• Operations (for process correction)
• Finance (cash controls and audit)
• HR (investigations & disciplinary actions)
• Procurement (vendor integrity)
• Admin/FM (camera & safety equipment maintenance)
• Ensure communication and closure of all loss-prevention issues.

Key Skills & Competencies

• Strong knowledge of hospitality operations (QSR, restaurants, food courts, banquets).
• Expertise in audit, inventory control, and investigation techniques.
• Ability to analyze patterns and identify fraud quickly.
• Excellent documentation and reporting skills.
• Strong interpersonal and staff-training abilities.
• Integrity, confidentiality, and discipline.

Preferred Experience

• 3–8 years in hospitality loss prevention, audit, or operations control.
• Experience in multi-unit operations (restaurants/hotels/QSRs).
• Familiarity with POS systems (PetPooja, Toast, etc.) and inventory software.

Job Type: Full-time

Pay: ₹21,519.96 - ₹47,992.96 per month

Work Location: In person