Job
Description
As a Brand Onboarding Specialist – Logistics, you will serve as the primary point of contact for new brands and partners entering our logistics platform or supply chain network. Your role is to ensure a seamless and efficient onboarding experience by guiding new partners through setup, compliance, training, and systems integration. You will collaborate closely with internal teams, including Sales, Account Management, and Logistics Operations, to set our partners up for success. Key Responsibilities: Onboarding Coordination: Guide new brands through the onboarding process, including account setup, document collection, system integration, and training on logistics procedures. Training & Support: Provide clear instructions and training on our systems, shipment procedures, SLAs, and compliance requirements. Process Management: Track onboarding progress, identify bottlenecks, and work with internal stakeholders to resolve issues promptly. Documentation & SOPs: Maintain onboarding materials, FAQs, and process documentation. Help refine SOPs to improve partner onboarding. Communication: Act as the liaison between brands and internal logistics, tech, and compliance teams. Data Accuracy: Ensure all brand information, product SKUs, shipment methods, and documentation are accurately entered and validated in our systems. Qualifications: 2+ years of experience in logistics, partner onboarding, supply chain, e-commerce operations, or a related field Strong understanding of logistics operations (warehousing, shipping, freight, inventory management) Excellent communication and organizational skills Proficiency with tools like Excel, CRM systems, onboarding platforms (e.g., HubSpot, Salesforce), and WMS/TMS Ability to handle multiple projects in a fast-paced environment Customer-centric mindset with a problem-solving attitude Show more Show less
