Logistics Manager

Responsibilities

• Coordinate and oversee end-to-end logistics operations for both B2B retail and e-commerce channels.
• Identify, evaluate, and onboard courier and transport partners for multiple shipment categories.
• Negotiate competitive freight rates and ensure cost-effective, reliable delivery solutions.
• Schedule daily pickups and manage first-mile coordination with courier partners.
• Plan and monitor dispatch operations to ensure on-time shipment and accurate order fulfilment.
• Communicate dispatch details and tracking information to customers and internal teams.
• Track shipments proactively from dispatch to final delivery and resolve delivery delays or issues.
• Handle customer and marketplace return logistics, including inspection and ERP updates.
• Maintain detailed shipment records including SKUs, weights, courier details, and delivery timelines.
• Update all dispatch, delivery, and return information accurately in ERP systems.
• Prepare and maintain logistics documentation for audit, GST compliance, and claims.
• Generate weekly and monthly MIS reports on logistics cost, performance, and delivery efficiency.
• Monitor key logistics KPIs such as freight cost percentage, delivery success rate, and return TAT.
• Drive process improvement initiatives to reduce logistics costs, damages, and turnaround times.
• Collaborate with warehouse, sales, and customer support teams to ensure smooth and efficient order flow.